Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: najwan on April 13, 2017, 12:56:17 PM

Title: Speechminer
Post by: najwan on April 13, 2017, 12:56:17 PM

we are trying to install the speechminer, one of the prerequisite is to configure the IVR profile, we are using the default IVR profile and there is a requirement to configure the recording tab, but in my case it is not showing the recording tab in the IVR profile in genesys administrator neither in GAX.

Can you please advise?

Title: Re: Speechminer
Post by: cavagnaro on April 13, 2017, 01:16:53 PM

You have to add manually

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Title: Re: Speechminer
Post by: Kubig on April 13, 2017, 01:32:06 PM

To having the Recording tab in GAX you have to install GIR GAX plugin - as the documentation refers.

NOTE: It is not necessary to use default IVR profile for recording purposes.

Title: Re: Speechminer
Post by: najwan on April 13, 2017, 01:43:19 PM

I already installed the GIR plugin on the host where GAX is installed and I dont see the recording tab.
Do we have to add it manually can  you please guide me how?

Thanks in advance

Title: Re: Speechminer
Post by: cavagnaro on April 13, 2017, 02:15:36 PM

Your role has access to it?

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Title: Re: Speechminer
Post by: najwan on April 13, 2017, 02:22:44 PM

I am using the default user and he has full control to GAX
Do i need to assign permission in somewhere else?

Title: Re: Speechminer
Post by: cavagnaro on April 13, 2017, 02:26:37 PM

Roles...there is no default role with full access to everything you install later

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Title: Re: Speechminer
Post by: Kubig on April 13, 2017, 02:49:36 PM

Never use the default user for GIR configuration and action.

Title: Re: Speechminer
Post by: najwan on April 13, 2017, 03:07:33 PM

We added the default user to all of the roles and access groups.
Can u please explain for me with some details what i have to do
i am new to genesys and i need some help and thanks for understanding.

Thanks.

Title: Re: Speechminer
Post by: Kubig on April 13, 2017, 03:26:34 PM

Do you see the plugin installed on GAX (Administration - Plug-in management)? Check what roles are assigned to the user (do not recommend to use default user for GIR purposes at all).

Please note, that the configuration could be added manually, the plugin is not necessary to make the SM/GIR working.

Title: Re: Speechminer
Post by: cavagnaro on April 13, 2017, 03:27:40 PM

As GIR is a new product on Genesys platform you need to create a new role for it. There restrictions about default user on GIR, that is why documentation states to create another user. And use this user for full GIR access.
New role, new user

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