Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: chiragkamboj on April 21, 2017, 03:57:45 PM

Title: Genesys Administration understanding and docs
Post by: chiragkamboj on April 21, 2017, 03:57:45 PM: Hello Techys,

I have recently get a chance to work on Genesys and very new to this product. I have to handle administration part for Genesys servers and diallers so I am looking for your suggestion to understand it from the scratch and if there are any documentation available which can help me to handle my day to day work as well configuration part.

Please come up with your suggestion. Thanks in advance to all.
Title: Re: Genesys Administration understanding and docs
Post by: Kubig on April 21, 2017, 06:10:21 PM: https://docs.genesys.com
Title: Re: Genesys Administration understanding and docs
Post by: Adam G on April 22, 2017, 10:36:04 AM: [quote author=chiragkamboj link=topic=10295.msg46764#msg46764 date=1492790265]
Hello Techys,

I have recently get a chance to work on Genesys and very new to this product. I have to handle administration part for Genesys servers and diallers so I am looking for your suggestion to understand it from the scratch and if there are any documentation available which can help me to handle my day to day work as well configuration part.

Please come up with your suggestion. Thanks in advance to all.
[/quote]

Duplicate post... :(
Title: Re: Genesys Administration understanding and docs
Post by: chiragkamboj on April 24, 2017, 08:59:13 AM: [quote author=Kubig link=topic=10295.msg46767#msg46767 date=1492798221]
https://docs.genesys.com
[/quote]

Thanks for reply buddy ! But I am not a partner or customer so can't access docs from Genesys website. Can you advise any other way or share on my email chiragkamboj@hotmail.com
Title: Re: Genesys Administration understanding and docs
Post by: chiragkamboj on April 24, 2017, 09:03:53 AM: [quote author=adamgill link=topic=10295.msg46772#msg46772 date=1492857364]
[quote author=chiragkamboj link=topic=10295.msg46764#msg46764 date=1492790265]
Hello Techys,

I have recently get a chance to work on Genesys and very new to this product. I have to handle administration part for Genesys servers and diallers so I am looking for your suggestion to understand it from the scratch and if there are any documentation available which can help me to handle my day to day work as well configuration part.

Please come up with your suggestion. Thanks in advance to all.
[/quote]
Can you please help m on docs. I posted it first time.

Duplicate post... :(
[/quote]
Title: Re: Genesys Administration understanding and docs
Post by: Kubig on April 24, 2017, 09:11:00 AM: No,the documentation is available online for partners,customers and certificated user. Contact your Genesys representative.