Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on April 25, 2017, 11:40:45 AM

Title: Test calls are made but not shown in the CCPulse
Post by: anandapriyan on April 25, 2017, 11:40:45 AM

Team,
Initially,We have made some test inbound calls without opening the CCPulse application . But after opening the CCPulse application, It shows as zero. Whether it is the usual behaviour for the CCPulse application ?. Kindly looking forward for your suggestions.

Title: Re: Test calls are made but not shown in the CCPulse
Post by: Kubig on April 25, 2017, 11:47:15 AM

It should strongly depend on your statistic and CCPulse view configuration. In general,if there is no client asking for such statistics, the StatServer does not start start the measure at all on this field.

Title: Re: Test calls are made but not shown in the CCPulse
Post by: anandapriyan on April 25, 2017, 11:49:10 AM

Thanks for your reply.

Title: Re: Test calls are made but not shown in the CCPulse
Post by: Adam G on April 26, 2017, 12:23:45 PM

TIP:

If you are running your real-time reporting StatServer on a Windows OS, you might want to also install a version of CCPulse+ on the same box with the necessary Workspaces, set to auto-restart.  It's a good way of ensuring stats are always being polled.