Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on April 26, 2017, 05:48:19 AM

Title: CC pulse report email
Post by: Gautham on April 26, 2017, 05:48:19 AM

Hi Friends,

Is there any way to send CC pulse report by Email for every one hour.

We configured email alerts for thresholds. The same way i like to send the report view by email for every one hour. Is it possible in CCpulse?

Tx
Gautham

Title: Re: CC pulse report email
Post by: Kubig on April 26, 2017, 06:17:56 AM

Search on forum - this was discussed many times.

Title: Re: CC pulse report email
Post by: raza990 on April 28, 2017, 02:33:07 AM

I am also looking for same but couldn't find similar thread.  ???

Can you please refer the URL of that post ?

Title: Re: CC pulse report email
Post by: cavagnaro on April 28, 2017, 06:28:31 AM

Email yes, a lot of topics, about each hour...a cron...how? I think that is CCA job or your BI which would consume CCA or GIM tables.


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Title: Re: CC pulse report email
Post by: raza990 on April 28, 2017, 08:03:02 AM

A schedule job which will send reports via email. It can be done by same action we do configure to send an email for thresholds in CCPulse or we need to send by other way ?