Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: maloy1222 on April 26, 2017, 09:48:07 AM

Title: Extension to Extension SingleStepTransfer or Consultation Calls
Post by: maloy1222 on April 26, 2017, 09:48:07 AM

We have succeeded to do extension to extension transfer (both DN being in the same switch). However, noticed that calls are getting transferred to agents who are in NotReady/ACW mode as well.
Need to know weather if SIP is provided with some option to restrict these cases.

Title: Re: Extension to Extension SingleStepTransfer or Consultation Calls
Post by: Kubig on April 26, 2017, 09:52:23 AM

On SIP server side level there is no option for that as I know. You can do that on SIPEndpoint level (if it supports it) or just denied the transferring to the extension directly in general.

Title: Re: Extension to Extension SingleStepTransfer or Consultation Calls
Post by: maloy1222 on April 26, 2017, 09:55:48 AM

We are using RTC 3.0 SIP Endpoint Client which is very old and don't think it supports such restrictions.

Title: Re: Extension to Extension SingleStepTransfer or Consultation Calls
Post by: cavagnaro on April 26, 2017, 01:48:27 PM

No, SIP Server doesn't provide such feature.
You would have to edit your FrontEnd to avoid such scenarios.