Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mswamy on April 27, 2017, 08:20:03 PM

Title: Creating Statistic
Post by: mswamy on April 27, 2017, 08:20:03 PM

hello

I am trying to create a statistic which only resets when agents receives Inbound call with Userdata or Internal call or agent logs out.

Stat should not reset when Agent makes outbound call, Conference or transfers Outbound call, Agent goes to not ready, Inbound Call (without attached data i.e. DID calls).

I am able to get for all these cases except the  Inbound Call (without attached data i.e. DID calls).

How can i create stat which does reset stat for inbound with only userdata and doesnt reste for Inbound without attached data.

[Stat]
Category=CurrentContinuousTime
MainMask= (WaitForNextCall), (CallRinging), (CallDialing), (CallOnHoldOutbound), (CallOutbound), (OffHook), (NotReadyForNextCall), (CallConsult), (CallTransferMade)
Objects=Agent, GroupAgents
Subject=AgentStatus

Title: Re: Creating Statistic
Post by: Kubig on April 28, 2017, 04:29:08 AM

I think this is not possible by default as the filter is common for entire statistic