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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on April 28, 2017, 12:12:05 AM

Title: WDE Sip EndPoint send DTMF to MCP
Post by: cavagnaro on April 28, 2017, 12:12:05 AM

Hi guys
Having an issue here...
I have a request to make WDE agents to be able to call a GVP Application, a small project that collects agents Input and stores the data.
Now my first issue was, that when agent tried to send DTMF I got an error from SIP Server:

[quote]
EventError
(Bad parameter passed to function)
[/quote]


So I added this option to the agent DN:

rfc-2976-dtmf = true

So, ok no more error there. But now, when I send the DTMF nothing happens. SIPServer sends this:

[quote]
20:06:23.803: Sending  [0,UDP] 515 bytes to 192.168.0.11:5060 >>>>>
INFO sip:5001@192.168.0.11:5060 SIP/2.0
From: <sip:7000@192.168.0.110:5060>;tag=541AACAC-7238-4E59-BCBC-56A2AC274595-11
To: "Genesys0" <sip:5001@192.168.0.110:5060>;tag=2F7D0E3A-3A58-4E64-A034-9C9643367F72-3
Call-ID: F212C27E-4A20-4889-9542-40F772DD3885-2@192.168.0.11
CSeq: 3 INFO
Content-Length: 24
Content-Type: application/dtmf-relay
Via: SIP/2.0/UDP 192.168.0.110:5060;branch=z9hG4bKF52CDCC0-0045-4E35-BD8D-35FF10DE5B8B-28
Contact: <sip:192.168.0.110:5060>
Max-Forwards: 70

Signal=1
Duration=100
[/quote]

200 OK
[quote]
20:06:23.803: SipDialog: event CONNECTED_SEND_REQUEST, t=30, s=7, r=5, m=00000000033b8218
20:06:23.803 SIPCONN(5001): HandleSipDialogEvent(CONNECTED_SEND_REQUEST) - filtered
  -- deleted: CRequest@3403c70 RequestSendDTMF-WDE_test[700]/7
20:06:23.803 --- CIFace::Request ---
20:06:23.803: $-TLIB:CTI:Unknown:0:242

20:06:23.814: $+NET:SIP::0:0
20:06:23.814: SIPTR: Received [0,UDP] 504 bytes from 192.168.0.11:5060 <<<<<
SIP/2.0 200 OK
From: <sip:7000@192.168.0.110:5060>;tag=541AACAC-7238-4E59-BCBC-56A2AC274595-11
To: "Genesys0" <sip:5001@192.168.0.110:5060>;tag=2F7D0E3A-3A58-4E64-A034-9C9643367F72-3
Call-ID: F212C27E-4A20-4889-9542-40F772DD3885-2@192.168.0.11
CSeq: 3 INFO
Via: SIP/2.0/UDP 192.168.0.110:5060;branch=z9hG4bKF52CDCC0-0045-4E35-BD8D-35FF10DE5B8B-28;received=192.168.0.110
Contact: <sip:5001@192.168.0.11:5060>
User-Agent: Genesys-SIPendpointSDK/9.0.001.05 (Windows 10.0.15063)
Content-Length: 0
[/quote]

Any clue? I would expect configuration between them to be clear but seems not...

Thanks!

Title: Re: WDE Sip EndPoint send DTMF to MCP
Post by: Kubig on April 28, 2017, 04:25:50 AM

I would suggest to return the option rfc-2976-dtmf to false and configure the extension with option sip-cti-control with value dtmf,hold,talk

HTH!

Title: Re: WDE Sip EndPoint send DTMF to MCP
Post by: cavagnaro on April 28, 2017, 06:26:49 AM

Yeah, tried that too but docs say that dtmf value is no longer valid on latest WDE.
Will give it a shot anyway.

Thanks

Enviado de meu E6633 usando Tapatalk

Title: Re: WDE Sip EndPoint send DTMF to MCP
Post by: Kubig on April 28, 2017, 07:24:49 AM

And did it help or not? In case using in-band RTP try to check your codec configuration or just make a network sniff to see what happened.