Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vmc on April 28, 2017, 01:58:33 AM

Title: Can you search an OCS calling list for a particular phone number via IRD/URS?
Post by: vmc on April 28, 2017, 01:58:33 AM

Hi guys

What options/methods are there to search a calling list from within a strategy to see if there are any records for a particular phone number?  I can take action on a particular phone number (Cancel records) etc, or on one particular record, but I can't find a way to get a list of record ids returned for a particular phone number.

My scenario is wanting to see how many requests a particular number has in the list for a callback and then take action on each of those records or the group of them.

Title: Re: Can you search an OCS calling list for a particular phone number via IRD/URS?
Post by: cavagnaro on April 28, 2017, 02:14:10 AM

Strategy is executed AFTER number was dialed.
You can't retrieve ALL number from ALL calling lists.
What you say is kinda not possible

Title: Re: Can you search an OCS calling list for a particular phone number via IRD/URS?
Post by: vmc on April 28, 2017, 08:03:23 AM

In this case it's during an inbound call.  So I already have CLI and can use RequestRecordCancel with that but I need to first check that there are any records against that number and give the customer the option.  During an outbound call GSW_PHONE and the record URi are provided to URS via attached data but that's a different scenario.

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Title: Re: Can you search an OCS calling list for a particular phone number via IRD/URS?
Post by: cavagnaro on April 28, 2017, 02:35:53 PM

Again with this? IRD has its limits, even with PSDK is tricky to do.

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