Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on April 28, 2017, 08:12:24 AM

Title: Alarm for Application Memory/cpu usage?
Post by: PFCCWA on April 28, 2017, 08:12:24 AM

Hello,
I am hoping it is possible to create an alarm in Genesys (v8.1) which would provide an alert if an application exceeded memory usage?  we have had applications experiencing some type of memory leak where it remains at high memory usage (ie 4 GB) although continues to function as normal.  Only a restart of the application clears the issue but we only find out it has occurred when other components generate connection failure alarms.
Have looked at management layer user guides, sci help file but cannot see anything out-of-the-box.
The closest seems to be host cpu/memory alarm.

thanks,

Title: Re: Alarm for Application Memory/cpu usage?
Post by: Kubig on April 28, 2017, 09:04:00 AM

Try to check Framework Log Help document - see fragment below as an example:

00-02003


Level
Standard

Text
Insufficient memory

Attributes
None

Description
Reports that there is not enough RAM.

Alarm Advisory
Indicates abnormal conditions. You might consider setting an Alarm Condition for this event.

Actions
Increase the amount of memory in the system.

Title: Re: Alarm for Application Memory/cpu usage?
Post by: vmc on April 28, 2017, 09:10:18 AM

If this is for a client you may be better asking if they already have some type of SNMP monitoring like Argent etc. In our case we provide contact centre and monitoring as a service to clients so the hosts we manage have an SNMP client installed that talks to our own monitoring tools.

Sent from my Redmi Note 3 using Tapatalk