Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on May 03, 2017, 12:48:40 AM
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We have been using Genesys and Outbound for a long time.
Since the days of hardware only, we are now at a time of IP platforms ever changing means of customer communication.
however the legacy solutions still have a part of play in these environments, particularly as they offer a cheaper alternative.
What option, if any would you recommend today?