Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: quencher on May 09, 2017, 03:13:44 PM

Title: Discrepancy on Icon DB if I remove permission on the agent
Post by: quencher on May 09, 2017, 03:13:44 PM

Hi Guys,
I'm new on this forum, and immediatly I've a question for you  :) , because I'm following an issue on a little platform;
I noted that if I remove the permission an user the field are not uploaded on the Icon DB, as well I found in the documentations that:

"Interaction Concentrator, configured with the cfg role, treats an object as deleted[b] if you change the permission on that object so that ICON can no longer access it. In this scenario, if you restore the permissions, ICON does process interactions for the objects moved back to visibility[/b], [b]but ICON does not update the tables storing configuration data.[/b] To fully restore the objects, you must reinitialize your Interaction Concentrator configuration IDB. You might also need to manually resynchronize your Genesys Info Mart data.

In this case I need sometimes to remove the grant and after a period give again the permission, but I can't reinitialize every time the Icon DB...

someone have a nice idea?

Title: Re: Discrepancy on Icon DB if I remove permission on the agent
Post by: cavagnaro on May 09, 2017, 05:02:40 PM

Stop messing with permissions... Or create a specific one for Icon and other for other applications.


Enviado de meu E6633 usando Tapatalk

Title: Re: Discrepancy on Icon DB if I remove permission on the agent
Post by: quencher on May 16, 2017, 01:09:55 PM

unfortunatly we cannot stop to touch the permission, because we have another issue and touch the permission actually are our work around and we need the single Icon for reporting.

Thanks anyway

Title: Re: Discrepancy on Icon DB if I remove permission on the agent
Post by: Kubig on May 16, 2017, 01:49:27 PM

What is the another issue you have? Cause, this workaround is not a really good way.