Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on May 16, 2017, 09:45:18 AM

Title: [SOLVED] max-interactions-per-snapshot
Post by: raza990 on May 16, 2017, 09:45:18 AM

Hi Experts,

I want to know if is it possible to configure "max-interactions-per-snapshot" on agent id or person level ? as far as I know, that it is only apply on IXN Server but need to double check.

max-interactions-per-snapshot
Default Value: 500
Valid Values: Any integer from 100–2000
Changes Take Effect: Immediately
Specifies the maximum number of interactions that clients can select in a
snapshot.

The scenario is that we need to increase the value to 2000 but only for 2 TL's. Is it possible ?

And, if we increase the value on application level then it would impact system performance ?

Title: Re: [SOLVED] max-interactions-per-snapshot
Post by: raza990 on May 17, 2017, 03:32:15 AM

Hi All,

For other Genesys admins this is the information for their help that I got confirmation that max-interactions-per-snapshot is global parameter and it cant be applied on agent level.

Regards,
Raza