Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on May 17, 2017, 06:38:07 AM

Title: OCM Audit
Post by: raza990 on May 17, 2017, 06:38:07 AM

Hi All,

we have to make a report to provide data when and who loaded and started the campaign with mode (preview/predictive/progressive). As far as I know there is no such out-of-box report provided by genesys and OCM also do not have audit capability. Then I tried if configuration server audit do have this information but no luck.

I would like to know if you guys ever created such report via genesys feature or any other solution ?

Title: Re: OCM Audit
Post by: cavagnaro on May 18, 2017, 01:08:29 AM

Create an alarm for those events at SCS via SCI.

Enviado de meu E6633 usando Tapatalk

Title: Re: OCM Audit
Post by: raza990 on May 18, 2017, 01:44:35 AM

We need something like report, not alarm notification. And in alarms If I am not mistaken then we do not have user login information like who did the action.

Title: Re: OCM Audit
Post by: raza990 on May 18, 2017, 08:40:40 AM

Let me re-phrase the requirement.

Report contain;
1) When each campaign were activated
2) Campaign activate in which mode (preview, predictive, progressive)

Is there any such data we have in Genesys ? I checked in Configuration Server Audit but couldn't find the campaign start information. Is this information available in OCM logs ? Or InfoMart have these information ?

Title: Re: OCM Audit
Post by: Kubig on May 18, 2017, 08:54:57 AM

I see only option by parsing application logs of OCS solution

Title: Re: OCM Audit
Post by: raza990 on May 18, 2017, 09:01:27 AM

thanks Kubig, so I must say it is not out-of-box information I can take from LOG DB etc, need to create a custom code to monitor log file and pass the string along with time and save somewhere for reporting purpose.

Do Infomart store this information when campaign started and which mode ?

Title: Re: OCM Audit
Post by: Kubig on May 18, 2017, 09:03:49 AM

I think it should be there, but recommend to check that. In other hand, you should be able to get information about Loading/Unloading through the CommunicationDN.

Title: Re: OCM Audit
Post by: raza990 on May 18, 2017, 09:09:24 AM

[quote author=Kubig link=topic=10347.msg46997#msg46997 date=1495098229]
I think it should be there, but recommend to check that. In other hand, you should be able to get information about Loading/Unloading through the CommunicationDN.
[/quote]

How from Communication DN  ??? Are you talking about SIP logs to monitor communication DN ?

Title: Re: OCM Audit
Post by: Kubig on May 18, 2017, 09:28:56 AM

No, I mean the communication DN object which is needed for OCS monitoring from CCP+ application

Title: Re: OCM Audit
Post by: raza990 on May 18, 2017, 10:18:49 AM

Ok, so the data is actually with Stat Server in GSW_STAT_EVENT  message in logs and also OCS is informing Stat Server with this information.

Well the easiest way I found (IDK it will work or not  ;D) is that configure network logging on OCS app and turn on Config Srv Audit so whenever the campaign started or stopped then trace mode will trigger an event in logs and will be reflect in SCI/GAdmin centralized logs but how much information is there I need to test.

But if Stat Server have this info then might we can be extract by custom reports in InfoMart.