Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on May 19, 2017, 03:19:40 PM

Title: What happened to this call?
Post by: vjicecool on May 19, 2017, 03:19:40 PM

Hey folks

Can you please help me understand this scenario

I am seeing Eventabondoned immedialtey after event ringing on the agent DN. I am not sure whether the call is dropped by agent or the customer.


Type EventReleased
    Devices: <94022153026/94022153026> <-/4758654100> <-/->
    Calls: 16807022/007f02a0ed187240/16807022.6aef090/c:2/r:3 0/none
    Parties: D94022153026/94022153026.5937ab0-6aef090:1/l:2/r:0/[b][color=red]Alerting,DNull,Destination[/color][/b]
    X4758654100/4758654100.5f16b60-6aef090:1/l:1/r:0/[color=red][b]Dialing,Origination[/b][/color]
    none
    Cause: Busy/3, Info: 0
    Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
  --- Pre-event ---
  +++ Released +++
    -- XAction: start 94022153026.5937ab0-6aef090:1
    SetReleased: party 94022153026.5937ab0-6aef090:1, cause Busy
    -- party_info 94022153026.7dbb920 state change: from <Alerting> to <Null>
    -- G7 release

Title: Re: What happened to this call?
Post by: cavagnaro on May 19, 2017, 03:34:11 PM

Post full log
Check the origin of the Event