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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: codebug on May 21, 2017, 06:09:29 AM

Title: Enabled Agent with Skills report from interactive Insights
Post by: codebug on May 21, 2017, 06:09:29 AM

Hello
Genesys newbee here  need of some assistance !! :) ... I am trying to pull a report with all enabled agents in Genesys and the Skills associated to each agent with the levels of each skill to show in interactive insights so the report can be scheduled and Run automatically within interactive insights is this possible???  .. i understand i can connect to the Config DB directly and get the details from specific tables .. how ever would need this done in interactive insights to be automated and run within the tools available to us

when i try to build the query in interactive insights web intelligence page i choose the source as the GI2.Universe ... how ever i dont see any of the fields i am after like  CFG_SKILL.NAME and CFG_SKILL_LEVEL

how can i get the data i need in interactive insights ... do i need to create another source or something ??

Thanks