Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: siddharthan B on May 25, 2017, 01:25:26 PM

Title: Reg Historical reporting
Post by: siddharthan B on May 25, 2017, 01:25:26 PM

Hi,
In CCpulse+
if I right click an object and select create historical view, choose a historical data template. It shows Database contains no data for the selected time interval,objects , query parameters. Please guide me through this.  ???

Title: Re: Reg Historical reporting
Post by: Kubig on May 25, 2017, 01:44:02 PM

Check whether the data are collected by the CCA at all - for example via DMA

Title: Re: Reg Historical reporting
Post by: cavagnaro on May 31, 2017, 12:59:09 PM

Using DMA check if you have Data to start. You need to review all your components as CCPulse is just a visualizer.