Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dimbar on May 26, 2017, 09:29:32 AM

Title: Where is the Default_ChatTranscript
Post by: dimbar on May 26, 2017, 09:29:32 AM

Hi!

I am using the Chat Transcript module in IRD and in the properties for Standard response i have : Default_ChatTranscript. Where can i see that ? Where is it located?

Title: Re: Where is the Default_ChatTranscript
Post by: cavagnaro on May 31, 2017, 01:00:12 PM

For email?
Where in IRD exactly?
Have you imported the MCR components using the Knowledge Manager?

Title: Re: Where is the Default_ChatTranscript
Post by: terry on May 31, 2017, 05:40:08 PM

See Enumerator (or Business Attribute) CategoryStructure in CME.