Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bullet on May 30, 2017, 01:53:43 PM

Title: Genesys Outbound Certification
Post by: bullet on May 30, 2017, 01:53:43 PM

Hi All,

I am planning to take Genesys outbound certification. Can any one guide me what are all the documents I should go through to clear the exam?

Title: Re: Genesys Outbound Certification
Post by: cavagnaro on May 30, 2017, 08:02:23 PM

All OCS documentation

Enviado de meu E6633 usando Tapatalk

Title: Re: Genesys Outbound Certification
Post by: bullet on May 31, 2017, 04:50:53 PM

Hi Cavagnaro,

Does the below documents sufficient for Outbound certification?http://www.sggu.com/smf/Smileys/classic/huh.gif

1. Genesys outbound 8.1 Deployment Guide
2. Genesys Outbound Contact reference manual.

I do not find any other documents in document library of Genesys.

Thanks in advance.

Title: Re: Genesys Outbound Certification
Post by: cavagnaro on May 31, 2017, 05:48:05 PM

Yes, but also the Training would be good as you will have experience with the Solution.

Title: Re: Genesys Outbound Certification
Post by: bullet on June 01, 2017, 02:33:21 PM

Hi Cavagnaro and all,

Could you please let me know is there any other material apart from outbound deployment guide and reference manual which is provided only for people who attend trainings from Genesys?  ??? ??? ??? ???
How those training materials are different from what is available in deployment guides?

Thanks in advance.

Title: Re: Genesys Outbound Certification
Post by: Kubig on June 01, 2017, 02:40:40 PM

You should have an on-line access to the guides based on the training you have visited. This guides covered only training topics.

Title: Re: Genesys Outbound Certification
Post by: cavagnaro on June 01, 2017, 02:59:10 PM

Only people who took the trainings can access those guides.
Nothing different, only on a noob POV. If you already are familiar with the WHOLE OCS solution and components, then you should have no problems, meaning, you understand all what Dep and Ref guides talk about.

Title: Re: Genesys Outbound Certification
Post by: vjicecool on June 01, 2017, 06:15:12 PM

Just by reading those two documents won't make you an expert in OCS
with out Genesys training i won't recommend you go for certification.