Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mic on June 04, 2017, 01:39:40 PM

Title: Recording control removal from workspace
Post by: mic on June 04, 2017, 01:39:40 PM

i need to remove the call recording control from workspace, so that the call is recorded forcefully without the intervention of the agent.
how can i do that?
thanks in advance for your help.
best regards

Title: Re: Recording control removal from workspace
Post by: cavagnaro on June 04, 2017, 05:04:09 PM

Check WDE roles.

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Title: Re: Recording control removal from workspace
Post by: mic on June 05, 2017, 12:35:44 PM

Dear Cav
could you please specify which option in the role to modify, because i have changed a lot of options and it didn't make any changes to teh recording part even after reinstalling the workspace.

Title: Re: Recording control removal from workspace
Post by: Kubig on June 05, 2017, 01:26:38 PM

Under WDE roles, there is section called "Workspace Recording Privileges" (very surprise :)) and within this section you can find following roles:

Can Control Call Recording
Can Monitor Call Recording
Can Use MSML-based And Screen Recording
Can Use Screen Recording

I think, this is very clear to understand.

Of course, all these informations are available in documentation - so, try to read and follow it as first.