Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on June 04, 2017, 04:13:48 PM

Title: ACW for manual dialed call
Post by: Gautham on June 04, 2017, 04:13:48 PM

Hi Friends,

In manual outbound dialing we are getting ACW only for established calls. we like to enable ACW for dialed calls . If it is not connected with customer also we like to have ACW.

Kindly help us friends to achieve the same.

Thanks,
Gowthaman G

Title: Re: ACW for manual dialed call
Post by: cavagnaro on June 04, 2017, 05:02:37 PM

You would have to do some modification on WDE or any other front-end you might be using to force that ACW. At Genesys you can only validate valid calls, not attempts.

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