Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on June 05, 2017, 10:40:41 AM
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Hi friends,
Kindly let me know how to remove or reduce the Agent logoff authorization.
Current setting is taking 30 seconds to logoff.
Kindly help me
Thanks,
Gowthaman G
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What? Maybe you are using OCS? If so it is normal, it is what OCS takes to remove the agent from already dialed records in Predictive mode.
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[quote author=cavagnaro link=topic=10385.msg47130#msg47130 date=1496673669]
What? Maybe you are using OCS? If so it is normal, it is what OCS takes to remove the agent from already dialed records in Predictive mode.
[/quote]
ya, we are using OCS. We cannot do anything to customize this?
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Read about the feature on OCS guides.
Don't think you can reduce the time as is what OCS takes to release. Maybe do a normal logoff and avoid calling the OCS logoff? Not sure if native at WDE.
Enviado de meu E6633 usando Tapatalk
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[quote author=Gautham link=topic=10385.msg47131#msg47131 date=1496675699]
[quote author=cavagnaro link=topic=10385.msg47130#msg47130 date=1496673669]
What? Maybe you are using OCS? If so it is normal, it is what OCS takes to remove the agent from already dialed records in Predictive mode.
[/quote]
ya, we are using OCS. We cannot do anything to customize this?
[/quote]
The time is dictated by one of the OCS timeout options, call_wait_connected_timeout I think, check in the outbound reference manual under 'smart logout', that will confirm which one.
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It is working .tx