Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on June 06, 2017, 12:29:19 PM

Title: Adding Variables to IRD Routing Alarm Message
Post by: PFCCWA on June 06, 2017, 12:29:19 PM

Hello,

I have created a routing alarm in IRD Routing strategy but want to include variables/attached data from the call (such as connid).
At the moment the alarm will generate a simple text as below URS log shows:

13:04:20.849 Std 22001 Genesys Routing Alarm Test Var_ConnID

In IRD, the configuration is as follows:
alarm number=22001
alarm message=Genesys Routing Alarm Test Var_ConnID

My thought was adding 'Var_ConnID' would generate the actual connid in the logs and alarm itself (Var_ConnID being a variable in the strategy).  maybe there are characters that need to define the variable?

thanks,

Title: Re: Adding Variables to IRD Routing Alarm Message
Post by: René on June 06, 2017, 03:22:49 PM

Alarm[22001,Cat['Genesys Routing Alarm Test ',Var_ConnID]]

Title: Re: Adding Variables to IRD Routing Alarm Message
Post by: Kubig on June 06, 2017, 03:33:41 PM

You can add custom text by concating the alarm message text.

;) Just see that René had same idea as me...

Title: Re: Adding Variables to IRD Routing Alarm Message
Post by: PFCCWA on June 06, 2017, 03:43:56 PM

[quote author=René link=topic=10390.msg47147#msg47147 date=1496762569]
Alarm[22001,Cat['Genesys Routing Alarm Test ',Var_ConnID]]
[/quote]

Worked like a charm, thanks for your help.