Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bullet on June 13, 2017, 12:17:42 PM

Title: What is caller id support in Genesys outbound?
Post by: bullet on June 13, 2017, 12:17:42 PM

What is caller id support in Genesys outbound contact??? ???

Title: Re: What is caller id support in Genesys outbound?
Post by: cavagnaro on June 13, 2017, 04:18:56 PM

Caller ID is the Identification of your caller ANI. OCS supports it :D

Title: Re: What is caller id support in Genesys outbound?
Post by: n3vek7 on June 14, 2017, 09:08:25 AM

If you're talking about the displayed caller id from your campaign, look for CPNDigit options. It can be set at multiple level (application, calling list, etc.)

Title: Re: What is caller id support in Genesys outbound?
Post by: vmc on June 14, 2017, 09:39:31 AM

Also dictated by your carrier/provider

Sent from my Redmi Note 3 using Tapatalk

Title: Re: What is caller id support in Genesys outbound?
Post by: abudwill on September 08, 2017, 08:44:19 PM

I know this is an older thread - this can also be configured on a record by record basis in the calling list by utilizing advanced treatments.  I believe there is some sample OCS SCXML code that is installed with OCS that demonstrates this.