Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: outsourcedph on June 15, 2017, 08:24:40 AM

Title: Unable to curl contact centre ID's
Post by: outsourcedph on June 15, 2017, 08:24:40 AM

I am unable to connect to the contact center ID when I issue, this happened after I setup my RWS(HTTC)

curl -u ops:ops http://testlab:8080/api/v2/ops/contact-centers;echo

it either say's authentication failed(tried ressting password of ops tops on htpasswd) or is either unable to connect I would appreciate any immediate help.

Somebody gave me a recommendation to run ./nohup sudo gir start but I can't issue this command
I removed sudo since I use root but this command still fails

[root@testlab /]# ./nohup sudo gir start
bash: ./nohup: No such file or directory
[root@testlab /]# ./nohup gir start
bash: ./nohup: No such file or directory
[root@testlab /]# nohup gir start
nohup: ignoring input and appending output to `nohup.out'
nohup: failed to run command `gir': No such file or directory

Title: Re: Unable to curl contact centre ID's
Post by: Kubig on June 15, 2017, 02:29:41 PM

This is not related to "htpasswd"user, but this must be configured on IRWS (interaction recording web services) configuration file level

Title: Re: Unable to curl contact centre ID's
Post by: outsourcedph on June 15, 2017, 03:38:57 PM

Hi Sir Kubig, it is configured on my Application.yaml settings below:

  # OPS account
  opsUserName: ops
  opsUserPassword: ops

I still cannot curl using ops user & password

Title: Re: Unable to curl contact centre ID's
Post by: Kubig on June 15, 2017, 06:12:02 PM

Try this to start IRWS :
service gir start or /etc/init.d/gir start