Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on June 19, 2017, 01:29:57 PM

Title: ICON filter-data
Post by: PFCCWA on June 19, 2017, 01:29:57 PM

Hello,

For anyone using Infomart, how do you limit the storage so unwanted data is not collected and transferring from ICON to Infomart?

We have a limited number of users on the platform, however data is being collected across all our sites, inbound and outbound - and leading to high database storage usage.
I have found the filter-data section for ICON which appears to be the official method however cannot see where it would differentiate between the users we want reporting for, and those we do not.
Typically the users are separated by agent group, and predominantly outbound however we will want to collect agent session details ie login times/states/not ready times etc.

I was also wondering if this could be done through CME permissions but would prefer to avoid this route if possible.

thanks,

Title: Re: ICON filter-data
Post by: jamesmurphyau on June 19, 2017, 09:24:35 PM

If you only want to report on particular users, filter-data is not what you want. That filters on KVP keys (you specify an option value for that option, and then full on the ICON XML file to only include pieces of KVP data you want ICON capturing).. If you only want to show particular users, you can create a CfgPerson object and assign it as the start up user/logon account for the ICON application, and allow it to see your whole environment EXCEPT for the users you do not want to report on.. this will mean ICON won't collect data for those users (you may have to do the DNs those users use too)

Title: Re: ICON filter-data
Post by: cavagnaro on June 19, 2017, 10:09:03 PM

[quote author=jamesmurphyau link=topic=10424.msg47312#msg47312 date=1497907475]
If you only want to report on particular users, filter-data is not what you want. That filters on KVP keys (you specify an option value for that option, and then full on the ICON XML file to only include pieces of KVP data you want ICON capturing).. If you only want to show particular users, you can create a CfgPerson object and allow it to see your whole environment EXCEPT for the users you do not want to report on.. this will mean ICON won't collect data for those users (you may have to do the DNs those users use too)
[/quote]


^Correct way, to complement, the ICON Genesys app must start with this person and not as System.

Title: Re: ICON filter-data
Post by: jamesmurphyau on June 19, 2017, 10:15:32 PM

Oops.. I forgot to mention that bit.. I have updated my original post