Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Peter Parker on June 22, 2017, 04:39:58 AM

Title: Can't edit scenarios ABC Simple BP in IRD
Post by: Peter Parker on June 22, 2017, 04:39:58 AM

Hi experts,  ;D

I'm editing scenarios ABC Simple BP in IRD, while I'm editing it, I want to add an Agent Group in E-mail distribution, but I can't do that. Please help me!  :(

https://ibb.co/d9tCf5

Title: Re: Can't edit scenarios ABC Simple BP in IRD
Post by: Kubig on June 22, 2017, 04:48:52 AM

This has to be modified on strategy level,not the business process.

Title: Re: Can't edit scenarios ABC Simple BP in IRD
Post by: Peter Parker on June 22, 2017, 06:30:32 AM

Hi Kubig,

Can you please explain more detail?

Title: Re: Can't edit scenarios ABC Simple BP in IRD
Post by: Kubig on June 22, 2017, 09:04:11 AM

What is not clear? You have to just modify the strategy, not the BP itself - follow the documentation in case you are lost.

Title: Re: Can't edit scenarios ABC Simple BP in IRD
Post by: Peter Parker on June 22, 2017, 09:49:04 AM

Hi Kubig,

I cleared this. Thanks for support me  ;D