Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ragulkumar on June 22, 2017, 09:52:25 AM

Title: Interaction workspace
Post by: ragulkumar on June 22, 2017, 09:52:25 AM

Hi all,

In interaction search, list of Contact History items(Status,StartDate,EndDate) is displayed in the interaction view, along with custom attributes.

Custom attributes is created in the "Business Attributes >  Interaction Attributes  > Attributes value". We need to display the attributes values as display name.how to configure it?

Kindly guide me.

Thanks,
R.Ragulkumar

Title: Re: Interaction workspace
Post by: cavagnaro on June 22, 2017, 01:03:57 PM

Check Display columns option at WDE.
Documentation is your friend or search for that at the options... Column display

Enviado de meu E6633 usando Tapatalk

Title: Re: Interaction workspace
Post by: ragulkumar on June 22, 2017, 03:15:30 PM

Hi,

I have added the Business Attribute name and NOT the display name in the "contact.all-interactions-quick-search-attributes" and "contact.directory-search-attributes".

In Interaction Search Window, the business attributes are listed not the display name. I want display name to pop up.

Thanks,
R.Ragulkumar

Title: Re: Interaction workspace
Post by: cavagnaro on June 22, 2017, 04:42:53 PM

Popup? Then toaster options?? Check documentation please...all options are well defined there