Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Meghan on June 24, 2017, 02:51:16 PM

Title: Genesys SMS Solution Error
Post by: Meghan on June 24, 2017, 02:51:16 PM

Dear Forum,

We are trying to implement Genesys SMS Solution in our Environment with AT&T SMS gateway and having issues in sending outbound SMS from WDE and receiving inbound SMS from gateway. Below is the error info that i can see from SMS Server logs.

'_umsErrorCode' [int] = 920
'_umsErrorDescr' [str] = "rejected by channel channel-smsmms-opensmpp-paging"
'FaultCode' [str] = "920"
'FaultString' [str] = "rejected by channel channel-smsmms-opensmpp-paging".

Have analyzed network traces from SMS Server Host & Gateway everything seems to be fine. But still not able to Send & Receive SMS interactions between SMS gateway & Genesys SMS Solution.

If anyone had encountered similar issues or could provide any suggestions to resolve the issue greatly appreciated.

Thanks,
Meghan

Title: Re: Genesys SMS Solution Error
Post by: hieutx on June 25, 2017, 08:23:14 AM

Hi,
Firstly, I think you should verify parameters: ether on SMS gateway site or sms-channel option.
To ensure your configurations are ok, I think you have to try on genesys sms provider simulator.

Title: Re: Genesys SMS Solution Error
Post by: Meghan on June 25, 2017, 12:49:12 PM

Hi Hieutx,

Thank you for the reply.
I have configured the SMS application as per the documentation and verified everything suites well.
Would you plz let me know where we can get this Genesys SMS Gateway Simulator to verify the test run.
I couldn't found it on Genesys Software downloads portal.

Regards,
Meghan

Title: Re: Genesys SMS Solution Error
Post by: hieutx on June 25, 2017, 01:26:25 PM

Hi Meghan,

Can you give me your email address? I will send back to you tools and its document guide :D

Title: Re: Genesys SMS Solution Error
Post by: Meghan on June 25, 2017, 02:48:00 PM

Please forward it to sheiknowsh@gmail.com

Title: Re: Genesys SMS Solution Error
Post by: n3vek7 on June 28, 2017, 02:27:25 AM

Make sure the channel your using (defined by kvp: _umsChannel) is corresponding to a section in SMS Server.
After that, you need to make sure the MSISDN used is allowed on the channel you are sending the request.

Please paste full logs if the problem still occurs after reviewing this.

Title: Re: Genesys SMS Solution Error
Post by: shenbagamoorthy on July 04, 2017, 03:34:02 AM

Hi Hieutx,

Can you please provide tools and its document guide for me. I am the beginner to learn SMS Channel.
Please forward it to moorthydhanush.2008@gmail.com.


Best Regards,
Shenbagamoorthy

Title: Re: Genesys SMS Solution Error
Post by: antoni on December 02, 2018, 03:23:35 AM

[quote author=hieutx link=topic=10440.msg47396#msg47396 date=1498397185]
Hi Meghan,

Can you give me your email address? I will send back to you tools and its document guide :D
[/quote]

Good night,
Can I have a copy of the tools and docs? antoni@live.com
Thanks,