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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: hieutx on June 25, 2017, 08:37:12 AM

Title: Social application start with unavaiable status
Post by: hieutx on June 25, 2017, 08:37:12 AM

Hi guys,

First of all, have a nice weekend  ;D
I have been setting up social messaging server 8.5.2 for my lab. Following deployment guide, I installed social messaging server, DriverforFacebook/Twitter, GenesysCloudAPIDriverforFacebook/Twitter; besides, I created GAS connector on https://socialanalytics.genesyscloud.com also. Below is my configuration for Facebook channel:

[code][channel-*any name*]
driver-classname=*set value*
inbound-route=*set value*
reconnection-timeout=180
ucs-in-use=false
ucs-request-timeout=60

[channel-*any name*-monitor-*any name*]
*option*=*set value*

[channel-*twitter any name*]
driver-classname=com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver
inbound-route=*set value*
reconnection-timeout=180
ucs-in-use=false
ucs-request-timeout=60
x-access-token=*set value*
x-access-token-secret=*set value*
x-consumer-key=*set value*
x-consumer-secret=*set value*
x-debug-mode=false
x-inbound-media=twitter
x-source-nick-name=*set value*
x-submit-own-all=false
x-ucs-relations-chunk=200

[channel-*twitter any name*-monitor]
cleanup-relations=7
control-str-public=on
control-str-user=on
get-direct-messages=false
get-home-timeline=false
get-mentions=false
itx-resubmit-attempts=3
itx-resubmit-delay=30
itx-submit-timeout=10
refresh-period-channel-account=60
refresh-period-followers=60
refresh-period-friends=60
sampling-history=0
sampling-period=60
str-follow-*any name*=*set value*
str-language=*set value*
str-track-*any name*=*set value*

[channel-facebook]
driver-classname=com.genesyslab.mcr.facebook.driver.FacebookDriver
inbound-route=*set value*
x-access-token=*set value*
x-history-time-period=2592000
x-history-writing-frequency=3
x-inbound-media=facebook
x-itx-resubmit-attempts=3
x-itx-resubmit-delay=30
x-itx-submit-timeout=10
x-max-comments-per-post-to-process=50
x-max-listed-posts-per-request=200
x-max-objects-per-request=1000
x-posts-buffer-size=1000
x-publish-access-token=*set value*
x-sampling-period=240
x-sampling-time-buffer=30
x-submit-comments-itx=false
x-submit-internal-itx=true

[channel-facebook-*any-name*]
driver-classname=com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver
fetch-image=true
gsa-account-name=ipccansv
gsa-api-key=1be273448e8c35549ee95e13cfb5d46de7b1be99
gsa-batch-limit=200
gsa-batch-reserve-time=60
gsa-channel-id=594e52daf62f59427463983b
gsa-channel-name=ipccansv - Facebook Service
gsa-url-base=socialanalytics.genesyscloud.com/api/v2.0
gsa-user-name=ipccansv1_Admin@GenSocialEngage.com
gsa-user-password=1pcc@cb
inbound-route=*set value*
itx-resubmit-attempts=3
itx-resubmit-delay=30
itx-submit-timeout=10
reconnection-timeout=180
submit-as-chat=true
x-debug-mode=false
x-inbound-media=facebook
x-max-comments-per-post-to-process=50
x-sampling-period=3
x-submit-comments-itx=false
x-submit-internal-itx=false

[channel-facebook-1]
driver-classname=com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver
fetch-image=true
gsa-account-name=ipccansv
gsa-api-key=1be273448e8c35549ee95e13cfb5d46de7b1be99
gsa-batch-limit=200
gsa-batch-reserve-time=60
gsa-channel-id=594e52daf62f59427463983b
gsa-channel-name=ipccansv - Facebook Service
gsa-url-base=https://socialanalytics.genesyscloud.com/configure#/channels
gsa-user-name=ipccansv1_Admin@GenSocialEngage.com
gsa-user-password=1pcc@cb
inbound-route=1:facebookin,1:FacebookInboundQueue
itx-resubmit-attempts=3
itx-resubmit-delay=30
itx-submit-timeout=10
reconnection-timeout=180
submit-as-chat=true
x-debug-mode=false
x-inbound-media=facebook
x-max-comments-per-post-to-process=50
x-sampling-period=3
x-submit-comments-itx=false
x-submit-internal-itx=false

[channel-facebook-monitor-generic]
access-token=*set value*
history-time-period=2592000
history-writing-frequency=3
id=*set value*
inbound-media=facebook
max-comments-per-post-to-process=50
max-listed-posts-per-request=200
max-objects-per-request=1000
monitor-type=generic
posts-buffer-size=1000
publish-access-token=
sampling-period=240
sampling-time-buffer=30
submit-comments-itx=false
submit-internal-itx=true

[channel-facebook-monitor-messaging]
access-token=*set value*
history-time-period=2592000
history-writing-frequency=3
id=*set value*
inbound-media=facebooksession
max-objects-per-request=1000
monitor-type=private-messaging
sampling-period=3
sampling-time-buffer=1
submit-as-chat=true

[channel-facebook-monitor-search]
access-token=*set value*
history-time-period=2592000
history-writing-frequency=3
inbound-media=facebook
max-comments-per-post-to-process=50
max-listed-posts-per-request=200
max-objects-per-request=1000
monitor-type=search
posts-buffer-size=1000
query=*set value*
sampling-period=240
sampling-time-buffer=86400
submit-comments-itx=false
submit-internal-itx=true

[endpoints:*tenant_dbid*]
*endpoint name for inbound paging*=*set queue name*

[endpoints:1]
facebookin=Facebook Inbound Queue-iWD
twitter_queue=Twitter Inbound Queue-iWD

[log]
all=D:\gcti\logs\e_social_srv\e_social_srv
buffering=true
expire=20
messagefile=smserver.lms
segment=10000
verbose=all

[log-filter]
default-filter-type=copy

[settings]
esp-proc-timeout=60
hide-attached-data=true
session-chat-request-timeout=40
session-max-number=10
session-shutdown-timeout=180
subject-size=25
workspace-location=D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace

[/code]

So, when I try to start the application, its status is service unavailable and the log shows below:
[code]15:12:06.181 Std 42101 CloudDriverParams.initialize configuration processing finished
15:12:08.646 Std 42403 (PU channel-facebook-1.terminatePuSpecific): exception caught and processed...
*** Start of Trace ***
java.net.UnknownHostException: https
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:901)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1295)
at java.net.InetAddress.getAllByName0(InetAddress.java:1248)
at java.net.InetAddress.getAllByName(InetAddress.java:1164)
at java.net.InetAddress.getAllByName(InetAddress.java:1098)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:44)
at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:101)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:318)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:57)
at org.apache.http.client.fluent.Request.execute(Request.java:143)
at com.genesyslab.gsa.core.NetworkDriver.post(NetworkDriver.java:46)
at com.genesyslab.gsa.base.BaseRemoteService.post(BaseRemoteService.java:59)
at com.genesyslab.gsa.impl.AuthService.requestConnectionData(AuthService.java:70)
at com.genesyslab.gsa.impl.AuthService.obtainConnection(AuthService.java:35)
at com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDispatcher.<init>(FacebookCloudDispatcher.java:67)
at com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudPlatform.initialize(FacebookCloudPlatform.java:122)
at com.genesyslab.mcr.smserver.channel.common.AbstractDriver.initialize(AbstractDriver.java:118)
at com.genesyslab.mcr.smserver.channel.ChannelPU.<init>(ChannelPU.java:96)
at com.genesyslab.mcr.smserver.channel.ChannelConnectors.processChannelSection(ChannelConnectors.java:283)
at com.genesyslab.mcr.smserver.channel.ChannelConnectors.configure(ChannelConnectors.java:177)
at com.genesyslab.mcr.smserver.SmServer.initServer(SmServer.java:234)
at com.genesyslab.mcr.smserver.SmServer.main(SmServer.java:127)
*** End of Trace ***
15:12:08.646 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-facebook-1
15:12:08.646 Trc 42213 [PU] (chatPU_1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_1).(startPU): qControllers starting..., threads in procsThreadGroup=0, mainGroup=35
15:12:08.646 Trc 42213 [PU] (chatPU_2).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_2).(startPU): qControllers starting..., threads in procsThreadGroup=4, mainGroup=39
15:12:08.646 Trc 42213 [PU] (chatPU_3).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_3).(startPU): qControllers starting..., threads in procsThreadGroup=8, mainGroup=43
15:12:08.646 Trc 42213 [PU] (chatPU_4).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_4).(startPU): qControllers starting..., threads in procsThreadGroup=12, mainGroup=47
15:12:08.646 Trc 42213 [PU] (chatPU_5).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_5).(startPU): qControllers starting..., threads in procsThreadGroup=16, mainGroup=51
15:12:08.646 Trc 42213 [PU] (chatPU_6).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_6).(startPU): qControllers starting..., threads in procsThreadGroup=20, mainGroup=55
15:12:08.646 Trc 42213 [PU] (chatPU_7).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_7).(startPU): qControllers starting..., threads in procsThreadGroup=24, mainGroup=59
15:12:08.646 Trc 42213 [PU] (chatPU_8).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_8).(startPU): qControllers starting..., threads in procsThreadGroup=28, mainGroup=63
15:12:08.646 Trc 42213 [PU] (chatPU_9).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_9).(startPU): qControllers starting..., threads in procsThreadGroup=32, mainGroup=67
15:12:08.646 Trc 42213 [PU] (chatPU_10).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:12:08.646 Trc 42213 [PU] (chatPU_10).(startPU): qControllers starting..., threads in procsThreadGroup=36, mainGroup=71
15:12:08.646 Trc 42130 (SesPU).(configure): chat session created: ChatPU= 10, threads.ProcsGroup= 40, threads.SmServer= 75
15:12:08.646 Std 42101 (SmServer).(initServer): sessPU configured
15:12:08.646 Std 42101 (SmServer).(initServer): processing units starting...
15:12:08.646 Trc 42213 [PU] (DspPU).(startPU): qControllers starting..., threads in procsThreadGroup=40, mainGroup=75
15:12:08.646 Trc 42213 [PU] (EspPU).(startPU): qControllers starting..., threads in procsThreadGroup=44, mainGroup=79
15:12:08.646 Trc 42213 [PU] (DspPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 15:12:06.150, TIMEOUT no]
15:12:08.646 Trc 42213 [PU] (ItxPU).(startPU): qControllers starting..., threads in procsThreadGroup=48, mainGroup=83
15:12:08.646 Trc 42213 [PU] (SesPU).(startPU): qControllers starting..., threads in procsThreadGroup=52, mainGroup=87
15:12:08.646 Trc 42213 [PU] (GfrPU).(startPU): qControllers starting..., threads in procsThreadGroup=56, mainGroup=91
15:12:08.646 Trc 42213 [PU] (SesPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 15:12:06.150, TIMEOUT no]
15:12:08.646 Std 42101 (SmServer).(initServer): processing units started. JVM PID 5820@hcmors01
15:12:08.646 Std 42101 (SesPU).(switchExeMode): switching notification Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 15:12:06.150, TIMEOUT no]
15:12:08.646 Std 42101 (LcaHelper.setApplicationStatus): requested new application status 'ServiceUnavailable'
15:12:08.646 Dbg 42303 [PU] (GfrPU).(OrdnQueue).(run): Version (server 8.5.101.15, channel-API 8.5.000.02)
Processed TIs (total 0, since-last-report 0). Queue-size (ordn 0, ctrl 0, wait 0, expr 0). JVM memory-MB (free 1892, total 1963, max 1963)
15:12:08.646 Trc 50001 Changing status to 'ServiceUnavailable'
15:12:08.646 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 8
15:12:08.646 Trc 50001 LCA status changed: ServiceUnavailable
15:12:08.646 Std 42401 (SmServer).(initServer): error... there are no media channels initialized
15:12:08.646 Std 42105 (SmServer).(initServer): the Server is running with status ServiceUnavailable
15:12:10.222 Std 55200 New client(protocol id=565262048) connected - LocalEndPoint:/10.2.15.14:7026 RemoteEndPoint:hcmors01/10.2.15.14:54750 state:Opened timeout:10000
[/code]

So, I need to apply facebook business process to start that application? Looking forward you guys give me some ideals.
Thank everyone so much!

Title: Re: Social application start with unavaiable status
Post by: Allan on June 25, 2017, 10:49:34 AM

How do you get to the Internet? Via a proxy?


Sent from my iPhone using Tapatalk

Title: Re: Social application start with unavaiable status
Post by: hieutx on June 25, 2017, 11:04:26 AM

Hi  Allan,

Nope, I connect directly social messaging server to internet.

Title: Re: Social application start with unavaiable status
Post by: cavagnaro on June 25, 2017, 03:55:52 PM

He means if server has Internet. The message seems to be an error about DNS resolution.
And...for God sake delete your credentials!! I could put those on my app and you would be screwed

Enviado de meu E6633 usando Tapatalk

Title: Re: Social application start with unavaiable status
Post by: Allan on June 25, 2017, 07:04:01 PM

Backing up the previous post, I would certainly remove the credentials from a public forum.
Looking through the config options I cannot see the URL to Facebook?


Sent from my iPhone using Tapatalk

Title: Re: Social application start with unavaiable status
Post by: hieutx on June 26, 2017, 02:15:57 AM

Hi Allan,

According eServices Social Media Solution Guide 8.5.2 (Publish at 5/2/2017). I can not find field to config URL for facebook as per you mentioned. Following my horizon, facebook page address is configured on SGA (via service-chanel). Can you give me a configuration sample for social messaging server? Thank you so much!

Title: Re: Social application start with unavaiable status
Post by: cavagnaro on June 26, 2017, 03:24:01 AM

Check Genesys site documents, it is very well, extremely well explained and with samples.
Just follow them
And delete channels you are not using.

Enviado de meu E6633 usando Tapatalk

Title: Re: Social application start with unavaiable status
Post by: hieutx on June 26, 2017, 03:43:06 AM

Hi cavagnaro,

My application started succesffuly.  ;D I have some wrong on password configuration, it is not match with password on GSA.
[code]APPLICATION NAME:                  E_SOCIAL_SRV
.....
'channel-*twitter any name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver"
'inbound-route' [str] = "*set value*"
'reconnection-timeout' [str] = "180"
'ucs-in-use' [str] = "false"
'ucs-request-timeout' [str] = "60"
'x-inbound-media' [str] = "twitter"
'x-submit-own-all' [str] = "false"
'x-access-token' [str] = "*set value*"
'x-access-token-secret' [str] = "*set value*"
'x-consumer-key' [str] = "*set value*"
'x-consumer-secret' [str] = "*set value*"
'x-source-nick-name' [str] = "*set value*"
'x-ucs-relations-chunk' [str] = "200"
'x-debug-mode' [str] = "false"
'channel-facebook-*any-name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'inbound-route' [str] = "*set value*"
'itx-submit-timeout' [str] = "10"
'itx-resubmit-delay' [str] = "30"
'itx-resubmit-attempts' [str] = "3"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "ipccansv1_Admin@GenSocialEngage.com"
'gsa-user-password' [str] = "1pcc@cb"
'gsa-account-name' [str] = "ipccansv"
'channel-facebook-1' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-account-name' [str] = "ipccansv"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "tinvt2.na@gmail.com"
'gsa-user-password' [str] = "1pcc@cb123"
'inbound-route' [str] = "1:facebookin,1:FacebookInboundQueue"
'itx-resubmit-attempts' [str] = "3"
'itx-resubmit-delay' [str] = "30"
'itx-submit-timeout' [str] = "10"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'endpoints:1' [lst] = KVList:
'facebookin' [str] = "Facebook Inbound Queue-iWD"
'twitter_queue' [str] = "Twitter Inbound Queue-iWD"
================================================================
10:34:17.015 Std 50203 Subscription for changes in Configuration Server for application 'e_social_srv'(DBID=258) is successful.
10:34:17.015 Std 50003 Subscribing for events for host: hcmors01 in Configuration Server...
10:34:17.015 Std 50003 Reading CfgHost object: Host name: hcmors01
10:34:17.018 Std 50212 Subscription for changes in Configuration Server for host 'hcmors01' is successful.
10:34:17.018 Trc 50001 Looking for servers of type CFGMessageServer in the connections list...
10:34:17.034 Trc 50001 Found 1 server(s) of type CFGMessageServer in the connections list
10:34:17.114 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to Message Server will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.114 Std 50003 Configuring 'CFGMessageServer' connection
10:34:17.114 Std 50003 Primary Warm Standby server CFGMessageServer : msg_server host: hcmfrw01 port: 2002
10:34:17.116 Std 50003 Backup Warm Standby server not found CFGMessageServer : working in single-server mode
10:34:17.197 Std 50003 Connection configured for CFGMessageServer
10:34:17.206 Trc 50001 Looking for servers of type CFGSCS in the connections list...
10:34:17.212 Std 50502 Connected to Message Server hcmfrw01:2002:conn-e_social_srv-msg_server - tcp://hcmfrw01:2002.
10:34:17.229 Trc 50001 Found 1 server(s) of type CFGSCS in the connections list
10:34:17.257 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to SCS will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.257 Std 50003 Configuring 'CFGSCS' connection
10:34:17.258 Std 50003 Primary Warm Standby server CFGSCS : scs host: hcmfrw01 port: 2004
10:34:17.259 Std 50003 Backup Warm Standby server not found CFGSCS : working in single-server mode
10:34:17.306 Std 50003 Connection configured for CFGSCS
10:34:17.317 Std 55211 Creating interaction server connection manager...
10:34:17.318 Trc 50001 Looking for servers of type CFGTServer in the connections list...
10:34:17.318 Trc 50001 Found 0 server(s) of type CFGTServer in the connections list
10:34:17.318 Trc 50001 Looking for servers of type CFGInteractionServer in the connections list...
10:34:17.321 Std 50301 Connected to SCS hcmfrw01:2004:conn-e_social_srv-scs - tcp://hcmfrw01:2004
10:34:17.321 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'msg_server'(DBID=105)
10:34:17.323 Std 50304 Successfully subscribed for changes in SCS for application 'msg_server'(DBID=105)
10:34:17.324 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'msg_server'(DBID=105)
10:34:17.325 Std 50306 Received EventInfo from SCS for application 'msg_server'(DBID=105). Application state is Running.
10:34:17.325 Std 50320 Application with name 'msg_server'(DBID='105') has new status='Running' and 'Primary' mode.
10:34:17.325 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'scs'(DBID=106)
10:34:17.326 Std 50304 Successfully subscribed for changes in SCS for application 'scs'(DBID=106)
10:34:17.326 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'scs'(DBID=106)
10:34:17.327 Std 50306 Received EventInfo from SCS for application 'scs'(DBID=106). Application state is Running.
10:34:17.327 Std 50320 Application with name 'scs'(DBID='106') has new status='Running' and 'Primary' mode.
10:34:17.327 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'confserv'(DBID=99)
10:34:17.328 Std 50304 Successfully subscribed for changes in SCS for application 'confserv'(DBID=99)
10:34:17.328 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'confserv'(DBID=99)
10:34:17.329 Std 50306 Received EventInfo from SCS for application 'confserv'(DBID=99). Application state is Running.
10:34:17.329 Std 50320 Application with name 'confserv'(DBID='99') has new status='Running' and 'Primary' mode.
10:34:17.329 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'e_ixn'(DBID=204)
10:34:17.330 Std 50304 Successfully subscribed for changes in SCS for application 'e_ixn'(DBID=204)
10:34:17.330 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'e_ixn'(DBID=204)
10:34:17.331 Std 50306 Received EventInfo from SCS for application 'e_ixn'(DBID=204). Application state is Running.
10:34:17.331 Std 50320 Application with name 'e_ixn'(DBID='204') has new status='Running' and 'Primary' mode.
10:34:17.331 Std 50303 Sending request RequestSubscribe for changes in SCS for application 'e_chat_srv'(DBID=236)
10:34:17.332 Std 50304 Successfully subscribed for changes in SCS for application 'e_chat_srv'(DBID=236)
10:34:17.332 Std 50305 Sending request RequestGetApplicationInfo for changes in SCS for application 'e_chat_srv'(DBID=236)
10:34:17.333 Std 50306 Received EventInfo from SCS for application 'e_chat_srv'(DBID=236). Application state is Running.
10:34:17.333 Std 50320 Application with name 'e_chat_srv'(DBID='236') has new status='Running' and 'Primary' mode.
10:34:17.405 Trc 50001 Found 1 server(s) of type CFGInteractionServer in the connections list
10:34:17.428 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to Interaction Server will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.428 Std 50003 Configuring 'CFGInteractionServer' connection to e_ixn
10:34:17.428 Std 50003 Primary Warm Standby server CFGInteractionServer : e_ixn host: hcmors01 port: 4420
10:34:17.429 Std 50003 Backup Warm Standby server not found CFGInteractionServer : working in single-server mode
10:34:17.474 Std 50003 Connection configured for CFGInteractionServer
10:34:17.477 Std 50003 Protocol is initialized conn-e_social_srv-e_ixn
10:34:17.477 Std 50003 Opening connection to Interaction server...
10:34:17.523 Std 50701 Connected to Interaction Server: conn-e_social_srv-e_ixn on host hcmors01 port 4420 version 8.5.109.01 timeout=60000
10:34:17.601 Std 55215 Creating contact server connection manager...
10:34:17.601 Trc 50001 Looking for servers of type CFGContactServer in the connections list...
10:34:17.601 Trc 50001 Found 0 server(s) of type CFGContactServer in the connections list
10:34:17.603 Std 55214 Creating chat server connection manager...
10:34:17.603 Trc 50001 Looking for servers of type CFGChatServer in the connections list...
10:34:17.634 Trc 50001 Found 1 server(s) of type CFGChatServer in the connections list
10:34:17.634 Trc 50001 Looking up all servers specified in connections list...
10:34:17.773 Trc 50001 Found 5 server(s)  in the connections list
10:34:17.774 Std 50203 Subscription for changes in Configuration Server for application 'e_chat_srv'(DBID=236) is successful.
10:34:17.775 Std 50203 Subscription for changes in Configuration Server for application 'e_ixn'(DBID=204) is successful.
10:34:17.776 Std 50203 Subscription for changes in Configuration Server for application 'scs'(DBID=106) is successful.
10:34:17.777 Std 50203 Subscription for changes in Configuration Server for application 'msg_server'(DBID=105) is successful.
10:34:17.777 Std 50203 Subscription for changes in Configuration Server for application 'confserv'(DBID=99) is successful.
10:34:17.781 Trc 50001 GCTI_CONN_IPV6_ON is not set, Connection to LCA will use JVM options : java.net.preferIPv4Stack=false java.net.preferIPv6Addresses=false
10:34:17.790 Std 50101 Connected to the LCA on port 4999
10:34:17.790 Trc 50001 Waiting for LCA mode notification (30s), current mode is 'Backup'
10:34:17.790 Std 50003 Connection to LCA established:com.genesyslab.platform.commons.protocol.ChannelOpenedEvent[source=com.genesyslab.platform.management.protocol.LocalControlAgentProtocol@6fa6bb8d@{e_social_srv - tcp://localhost:4999}]
10:34:17.791 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 1 [Backup]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 6
10:34:17.791 Trc 50001 LCA status changed: Running
10:34:17.792 Trc 50001 Received LCA message:'EventHostUnderControl' (41) attributes:
attr_scs_host_name [str] = ""
attr_scs_socket [long] = 648
attr_scs_app_name [str] = "scs"
10:34:17.792 Trc 50001 Unhandled LCA message:'EventHostUnderControl' (41) attributes:
attr_scs_host_name [str] = ""
attr_scs_socket [long] = 648
attr_scs_app_name [str] = "scs"
10:34:17.793 Trc 50001 Received LCA message:'EventChangeExecutionMode' (12) attributes:
attr_run_mode [int] = 0 [Primary]
attr_dbid [int] = 258
attr_proc_id [int] = 1968
attr_ref_id [int] = 0
10:34:17.794 Trc 50001 LCA responded, mode is 'Primary', sending event ack
10:34:17.794 Trc 50001 Sending ResponseExecutionModeChanged('Primary') to LCA
10:34:17.794 Trc 50001 Sending message to LCA: 'ResponseExecutionModeChanged' (5) attributes:
attr_run_mode [int] = 0 [Primary]
10:34:17.794 Trc 50001 Changing status to 'StartTransition'
10:34:17.794 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 4
10:34:17.795 Trc 50001 LCA status changed: StartTransition
10:34:17.795 Std 50403 ESP Server Java PSDK initialization is done.
10:34:17.795 Std 50003 Checking application for misconfiguration...
10:34:17.802 Std 50003 RunMode is PRIMARY - ESP Port is opening...
10:34:17.803 Std 50003 ESP Server channel configuration (default)
10:34:17.803 Std 50003 GCTI_CONN_IPV6_ON is not set, using configured value for port 7026
10:34:17.804 Std 50003 Server channel configured (default) done.
10:34:17.809 Std 50003 ESP Port: 7026 is being opened...
10:34:17.847 Std 50003 ESP Port: 7026 is open...
10:34:17.948 Trc 50001 Changing status to 'Running'
10:34:17.948 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 6
10:34:17.948 Trc 50001 LCA status changed: Running
10:34:17.948 Std 55109 Server initialized successfully...
10:34:17.957 Std 42101 (LcaHelper.setApplicationStatus): requested new application status 'Initializing'
10:34:17.957 Trc 50001 Changing status to 'Initializing'
10:34:17.957 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 7
10:34:17.957 Trc 50001 LCA status changed: Initializing
10:34:17.960 Std 42101 (SmServer).(initServer): processing units created.

Genesys Social Messaging Server
Version 8.5.101.15 (API 8.5.000.02)
Copyright (c) 2008-2016 Genesys Telecommunications Laboratories Inc.
All rights reserved.

10:34:17.960 Std 42101 (SmServer).(initServer): Java VM-Name='Java HotSpot(TM) 64-Bit Server VM', Version='1.7.0_80', Runtime='1.7.0_80-b15', defaultCharset=windows-1252
10:34:17.960 Std 42101 (SmServer).(initServer): Java System Properties...
{genesys.mcr.stdserverex.ucsesp=true, java.runtime.name=Java(TM) SE Runtime Environment, genesys.mcr.stdserverex.emailrequired=false, sun.boot.library.path=C:\Program Files\Java\jdk1.7.0_80\jre\bin, java.vm.version=24.80-b11, genesys.mcr.stdserverex.espserver.multipleespports=false, java.vm.vendor=Oracle Corporation, java.vendor.url=http://java.oracle.com/, path.separator=;, genesys.mcr.stdserverex.apptype=CFGSocialMS, java.vm.name=Java HotSpot(TM) 64-Bit Server VM, file.encoding.pkg=sun.io, user.country=US, user.script=, sun.os.patch.level=, java.vm.specification.name=Java Virtual Machine Specification, user.dir=D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv, genesys.mcr.stdserverex.lmsfile=smserver.lms, com.genesyslab.platform.commons.connection.factory.class=com.genesyslab.platform.commons.connection.impl.netty.NettyConnectionFactory, java.runtime.version=1.7.0_80-b15, java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment, java.endorsed.dirs=C:\Program Files\Java\jdk1.7.0_80\jre\lib\endorsed, os.arch=amd64, java.io.tmpdir=C:\Windows\TEMP\, line.separator=
, java.vm.specification.vendor=Oracle Corporation, user.variant=, genesys.mcr.stdserverex.ucsrequired=true, os.name=Windows Server 2012, sun.jnu.encoding=Cp1252, genesys.mcr.stdserverex.scsrequired=true, java.library.path=D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\Java\jdk1.8.0_111\bin;C:\Program Files\Apache Software Foundation\Tomcat 6.0\bin;C:\Program Files (x86)\Apache Software Foundation\Apache2.2\bin;;., sun.nio.ch.bugLevel=, java.specification.name=Java Platform API Specification, java.class.version=51.0, sun.management.compiler=HotSpot 64-Bit Tiered Compilers, os.version=6.2, user.home=C:\, user.timezone=Asia/Bangkok, java.awt.printerjob=sun.awt.windows.WPrinterJob, file.encoding=Cp1252, java.specification.version=1.7, java.class.path=;.\lib\smserver.jar;.\lib\log4j\log4j.jar;.\lib\jaf\activation.jar;.\lib\netty\netty-3.6.5.Final.jar;.\lib\gson\gson-2.3.1.jar;.\lib\javamail\mail.jar;.\lib\genesys\esp_server_ex.jar;.\lib\genesys\comappblock.jar;.\lib\genesys\commons.jar;.\lib\genesys\commonsappblock.jar;.\lib\genesys\switchpolicy.jar;.\lib\genesys\configurationprotocol.jar;.\lib\genesys\connection.jar;.\lib\genesys\kvlists.jar;.\lib\genesys\logging.jar;.\lib\genesys\managementprotocol.jar;.\lib\genesys\messagebrokerappblock.jar;.\lib\genesys\openmediaprotocol.jar;.\lib\genesys\protocol.jar;.\lib\genesys\protocolmanagerappblock.jar;.\lib\genesys\system.jar;.\lib\genesys\warmstandbyappblock.jar;.\lib\genesys\webmediaprotocol.jar;.\lib\genesys\apptemplate.jar;.\lib\genesys\ucsapi.jar;.\lib\genesys\contactsprotocol.jar;.\media-channel-drivers\channel-sample\channel-sample.jar;.\media-channel-drivers\channel-twitter\GSE_CL-852.0.7.jar;.\media-channel-drivers\channel-twitter\channel-common-852.0.16.jar;.\media-channel-drivers\channel-twitter\twitter-common-852.0.17.jar;.\media-channel-drivers\channel-twitter\channel-twitter-cloud-852.0.17.jar;.\media-channel-drivers\channel-twitter\lib\commons-codec-1.6.jar;.\media-channel-drivers\channel-twitter\lib\commons-logging-1.1.3.jar;.\media-channel-drivers\channel-twitter\lib\fluent-hc-4.3.5.jar;.\media-channel-drivers\channel-twitter\lib\gson-2.3.1.jar;.\media-channel-drivers\channel-twitter\lib\httpclient-4.3.5.jar;.\media-channel-drivers\channel-twitter\lib\httpcore-4.3.2.jar;.\media-channel-drivers\channel-twitter\lib\httpmime-4.3.5.jar;.\media-channel-drivers\channel-facebook\GSE_CL-852.0.7.jar;.\media-channel-drivers\channel-facebook\channel-common-852.0.16.jar;.\media-channel-drivers\channel-facebook\facebook-common-852.0.20.jar;.\media-channel-drivers\channel-facebook\channel-facebook-cloud-852.0.20.jar;.\media-channel-drivers\channel-facebook\lib\commons-codec-1.6.jar;.\media-channel-drivers\channel-facebook\lib\commons-logging-1.1.3.jar;.\media-channel-drivers\channel-facebook\lib\fluent-hc-4.3.5.jar;.\media-channel-drivers\channel-facebook\lib\gson-2.3.1.jar;.\media-channel-drivers\channel-facebook\lib\httpclient-4.3.5.jar;.\media-channel-drivers\channel-facebook\lib\httpcore-4.3.2.jar;.\media-channel-drivers\channel-facebook\lib\httpmime-4.3.5.jar;.\media-channel-drivers\channel-facebook\lib\xstream-1.4.7.jar;.\media-channel-drivers\channel-facebook\lib\restfb-1.7.1.jar;.\media-channel-drivers\channel-facebook\lib\channel-facebook-8.5.101.09.jar;.\media-channel-drivers\channel-twitter\channel-twitter.jar;.\media-channel-drivers\channel-twitter\twitter4j-core-4.0.2.jar;.\media-channel-drivers\channel-twitter\twitter4j-async-4.0.2.jar;.\media-channel-drivers\channel-twitter\twitter4j-stream-4.0.2.jar;.\media-channel-drivers\channel-twitter\slf4j-api-1.5.8.jar;.\media-channel-drivers\channel-facebook\channel-facebook.jar;.\media-channel-drivers\channel-facebook\restfb-1.6.14.jar;.\media-channel-drivers\channel-facebook\xstream-1.4.7.jar, user.name=HCMORS01$, java.vm.specification.version=1.7, genesys.mcr.stdserverex.espserver=true, java.home=C:\Program Files\Java\jdk1.7.0_80\jre, sun.arch.data.model=64, genesys.mcr.stdserverex.itxrequired=true, user.language=en, java.specification.vendor=Oracle Corporation, awt.toolkit=sun.awt.windows.WToolkit, java.vm.info=mixed mode, java.version=1.7.0_80, java.ext.dirs=C:\Program Files\Java\jdk1.7.0_80\jre\lib\ext;C:\Windows\Sun\Java\lib\ext, sun.boot.class.path=C:\Program Files\Java\jdk1.7.0_80\jre\lib\resources.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\rt.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\sunrsasign.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\jsse.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\jce.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\charsets.jar;C:\Program Files\Java\jdk1.7.0_80\jre\lib\jfr.jar;C:\Program Files\Java\jdk1.7.0_80\jre\classes, java.vendor=Oracle Corporation, file.separator=\, java.vendor.url.bug=http://bugreport.sun.com/bugreport/, genesys.mcr.stdserverex.chatrequired=true, sun.io.unicode.encoding=UnicodeLittle, sun.cpu.endian=little, sun.desktop=windows, sun.cpu.isalist=amd64}
10:34:17.964 Std 42101 (LcaHelper.init): LCANotificator is registered in LcaCommunicator of ESP Server
10:34:17.964 Std 42101 (LcaHelper.init): LcaHelper.init sets current ApplicationExecutionMode 'Primary'
10:34:17.964 Std 42117 (LcaHelper.proc_AppExecutionMode): LcaHelper was requested to set new ApplicationExecutionMode 'Primary'
10:34:17.965 Trc 42202 [CC] (LcaHelper.proc_AppExecutionMode): sendTi ...
BY 'main', TO 'DspPU', TOPIC '<TO>', CTRL false
Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no] [PARENT no]
10:34:17.965 Trc 42202 [CC] (LcaHelper.proc_AppExecutionMode): sendTi ...
BY 'main', TO 'SesPU', TOPIC '<TO>', CTRL false
Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no] [PARENT no]
10:34:17.966 Std 42603 (GfrPU).(init): option 'settings/server-shutdown-delay' not found or is empty, value '10' will be used
10:34:17.966 Std 42603 (GfrPU).(init): option 'settings/logging-filter-active' not found or is empty, value 'false' will be used
10:34:17.967 Dbg 42108 (GfrPU).(init): the Server configuration...
KVList:
'channel-*any name*-monitor-*any name*' [lst] = KVList:
'*option*' [str] = "*set value*"
'channel-*any name*' [lst] = KVList:
'driver-classname' [str] = "*set value*"
'inbound-route' [str] = "*set value*"
'reconnection-timeout' [str] = "180"
'ucs-in-use' [str] = "false"
'ucs-request-timeout' [str] = "60"
'settings' [lst] = KVList:
'hide-attached-data' [str] = "true"
'subject-size' [str] = "25"
'session-max-number' [str] = "10"
'session-shutdown-timeout' [str] = "180"
'session-chat-request-timeout' [str] = "40"
'esp-proc-timeout' [str] = "60"
'workspace-location' [str] = "D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace"
'log-filter' [lst] = KVList:
'default-filter-type' [str] = "copy"
'log' [lst] = KVList:
'messagefile' [str] = "smserver.lms"
'verbose' [str] = "all"
'all' [str] = "D:\gcti\logs\e_social_srv\e_social_srv"
'buffering' [str] = "true"
'expire' [str] = "20"
'segment' [str] = "10000"
'endpoints:*tenant_dbid*' [lst] = KVList:
'*endpoint name for inbound paging*' [str] = "*set queue name*"
'channel-facebook-monitor-messaging' [lst] = KVList:
'id' [str] = "*set value*"
'access-token' [str] = "*set value*"
'monitor-type' [str] = "private-messaging"
'sampling-period' [str] = "3"
'sampling-time-buffer' [str] = "1"
'submit-as-chat' [str] = "true"
'inbound-media' [str] = "facebooksession"
'max-objects-per-request' [str] = "1000"
'history-time-period' [str] = "2592000"
'history-writing-frequency' [str] = "3"
'channel-facebook-monitor-search' [lst] = KVList:
'query' [str] = "*set value*"
'access-token' [str] = "*set value*"
'monitor-type' [str] = "search"
'inbound-media' [str] = "facebook"
'sampling-period' [str] = "240"
'sampling-time-buffer' [str] = "86400"
'submit-internal-itx' [str] = "true"
'submit-comments-itx' [str] = "false"
'posts-buffer-size' [str] = "1000"
'max-objects-per-request' [str] = "1000"
'max-listed-posts-per-request' [str] = "200"
'history-time-period' [str] = "2592000"
'history-writing-frequency' [str] = "3"
'max-comments-per-post-to-process' [str] = "50"
'channel-facebook-monitor-generic' [lst] = KVList:
'id' [str] = "*set value*"
'monitor-type' [str] = "generic"
'access-token' [str] = "*set value*"
'publish-access-token' [str] = ""
'inbound-media' [str] = "facebook"
'sampling-period' [str] = "240"
'sampling-time-buffer' [str] = "30"
'submit-internal-itx' [str] = "true"
'submit-comments-itx' [str] = "false"
'posts-buffer-size' [str] = "1000"
'max-objects-per-request' [str] = "1000"
'max-listed-posts-per-request' [str] = "200"
'history-time-period' [str] = "2592000"
'history-writing-frequency' [str] = "3"
'max-comments-per-post-to-process' [str] = "50"
'channel-facebook' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.facebook.driver.FacebookDriver"
'inbound-route' [str] = "*set value*"
'x-access-token' [str] = "*set value*"
'x-publish-access-token' [str] = "*set value*"
'x-inbound-media' [str] = "facebook"
'x-sampling-period' [str] = "240"
'x-sampling-time-buffer' [str] = "30"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "true"
'x-itx-submit-timeout' [str] = "10"
'x-itx-resubmit-delay' [str] = "30"
'x-itx-resubmit-attempts' [str] = "3"
'x-max-objects-per-request' [str] = "1000"
'x-max-listed-posts-per-request' [str] = "200"
'x-posts-buffer-size' [str] = "1000"
'x-history-time-period' [str] = "2592000"
'x-history-writing-frequency' [str] = "3"
'x-max-comments-per-post-to-process' [str] = "50"
'channel-*twitter any name*-monitor' [lst] = KVList:
'sampling-history' [str] = "0"
'sampling-period' [str] = "60"
'refresh-period-followers' [str] = "60"
'refresh-period-friends' [str] = "60"
'refresh-period-channel-account' [str] = "60"
'cleanup-relations' [str] = "7"
'itx-submit-timeout' [str] = "10"
'itx-resubmit-delay' [str] = "30"
'itx-resubmit-attempts' [str] = "3"
'get-direct-messages' [str] = "false"
'get-home-timeline' [str] = "false"
'get-mentions' [str] = "false"
'str-track-*any name*' [str] = "*set value*"
'str-follow-*any name*' [str] = "*set value*"
'str-language' [str] = "*set value*"
'control-str-public' [str] = "on"
'control-str-user' [str] = "on"
'channel-*twitter any name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver"
'inbound-route' [str] = "*set value*"
'reconnection-timeout' [str] = "180"
'ucs-in-use' [str] = "false"
'ucs-request-timeout' [str] = "60"
'x-inbound-media' [str] = "twitter"
'x-submit-own-all' [str] = "false"
'x-access-token' [str] = "*set value*"
'x-access-token-secret' [str] = "*set value*"
'x-consumer-key' [str] = "*set value*"
'x-consumer-secret' [str] = "*set value*"
'x-source-nick-name' [str] = "*set value*"
'x-ucs-relations-chunk' [str] = "200"
'x-debug-mode' [str] = "false"
'channel-facebook-*any-name*' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'inbound-route' [str] = "*set value*"
'itx-submit-timeout' [str] = "10"
'itx-resubmit-delay' [str] = "30"
'itx-resubmit-attempts' [str] = "3"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "ipccansv1_Admin@GenSocialEngage.com"
'gsa-user-password' [str] = "1pcc@cb"
'gsa-account-name' [str] = "ipccansv"
'channel-facebook-1' [lst] = KVList:
'driver-classname' [str] = "com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver"
'fetch-image' [str] = "true"
'gsa-account-name' [str] = "ipccansv"
'gsa-api-key' [str] = "1be273448e8c35549ee95e13cfb5d46de7b1be99"
'gsa-batch-limit' [str] = "200"
'gsa-batch-reserve-time' [str] = "60"
'gsa-channel-id' [str] = "594e52daf62f59427463983b"
'gsa-channel-name' [str] = "ipccansv - Facebook Service"
'gsa-url-base' [str] = "socialanalytics.genesyscloud.com/api/v2.0"
'gsa-user-name' [str] = "tinvt2.na@gmail.com"
'gsa-user-password' [str] = "********"
'inbound-route' [str] = "1:facebookin,1:FacebookInboundQueue"
'itx-resubmit-attempts' [str] = "3"
'itx-resubmit-delay' [str] = "30"
'itx-submit-timeout' [str] = "10"
'reconnection-timeout' [str] = "180"
'submit-as-chat' [str] = "true"
'x-debug-mode' [str] = "false"
'x-inbound-media' [str] = "facebook"
'x-max-comments-per-post-to-process' [str] = "50"
'x-sampling-period' [str] = "3"
'x-submit-comments-itx' [str] = "false"
'x-submit-internal-itx' [str] = "false"
'endpoints:1' [lst] = KVList:
'facebookin' [str] = "Facebook Inbound Queue-iWD"
'twitter_queue' [str] = "Twitter Inbound Queue-iWD"
10:34:17.967 Std 42101 (SmServer).(initServer): Gframework initialized
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/esp-proc-timeout' found with value '60'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/subject-size' found with value '25'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/session-max-number' found with value '10'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/session-shutdown-timeout' found with value '180'
10:34:17.967 Std 42600 (ChannelConnectors).(configure): option 'settings/session-chat-request-timeout' found with value '40'
10:34:17.968 Std 42600 (ChannelConnectors).(configure): option 'settings/workspace-location' found with value 'D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace'
10:34:17.971 Std 42101 (ChannelConnectors).(configure): formatted workspace location path is 'D:\gcti\eServices 8.5\Genesys Social Messaging Server\e_social_srv\workspace\'
10:34:17.971 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-*any name*...
10:34:17.972 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/driver-classname' found with value '*set value*'
10:34:17.972 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/reconnection-timeout' found with value '180'
10:34:17.972 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/session-by-address' not found or is empty, value 'null' will be used
10:34:17.972 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/session-by-text' not found or is empty, value 'null' will be used
10:34:17.972 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*any name*/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.972 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-*any name*/inbound-route' found with value '*set value*'
10:34:17.973 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.973 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.973 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-*any name*
10:34:17.973 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-facebook...
10:34:17.973 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook/driver-classname' found with value 'com.genesyslab.mcr.facebook.driver.FacebookDriver'
10:34:17.973 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/reconnection-timeout' not found or is empty, value '180' will be used
10:34:17.974 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/session-by-address' not found or is empty, value 'null' will be used
10:34:17.974 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/session-by-text' not found or is empty, value 'null' will be used
10:34:17.974 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.974 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-facebook/inbound-route' found with value '*set value*'
10:34:17.974 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.974 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.974 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-facebook
10:34:17.974 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-*twitter any name*...
10:34:17.975 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/driver-classname' found with value 'com.genesyslab.mcr.smserver.channel.twitter.TwitterDriver'
10:34:17.975 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/reconnection-timeout' found with value '180'
10:34:17.975 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/session-by-address' not found or is empty, value 'null' will be used
10:34:17.975 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/session-by-text' not found or is empty, value 'null' will be used
10:34:17.975 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-*twitter any name*/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.975 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-*twitter any name*/inbound-route' found with value '*set value*'
10:34:17.975 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.975 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.975 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-*twitter any name*
10:34:17.976 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-facebook-*any-name*...
10:34:17.976 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/driver-classname' found with value 'com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver'
10:34:17.976 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/reconnection-timeout' found with value '180'
10:34:17.976 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/session-by-address' not found or is empty, value 'null' will be used
10:34:17.976 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/session-by-text' not found or is empty, value 'null' will be used
10:34:17.976 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-*any-name*/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.976 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-facebook-*any-name*/inbound-route' found with value '*set value*'
10:34:17.976 Std 42410 (ChannelConnectors).(prepareInboundRoute): incorrect inbound route '*set value*', paging and chat targets are not or incorrectly specified
10:34:17.977 Std 42127 (ChannelConnectors).(processChannelSect): inbound routes are incorrectly specified
10:34:17.977 Std 42121 (ChannelConnectors).(configure): failed to initialize channel channel-facebook-*any-name*
10:34:17.977 Std 42110 (ChannelConnectors).(configure): initializing channel - channel-facebook-1...
10:34:17.977 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/driver-classname' found with value 'com.genesyslab.mcr.smserver.channel.facebook.cloud.FacebookCloudDriver'
10:34:17.977 Std 42600 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/reconnection-timeout' found with value '180'
10:34:17.977 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/session-by-address' not found or is empty, value 'null' will be used
10:34:17.977 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/session-by-text' not found or is empty, value 'null' will be used
10:34:17.977 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/default-reply-address' not found or is empty, value 'null' will be used
10:34:17.978 Std 42600 (ChannelConnectors).(prepareInboundRoute): option 'channel-facebook-1/inbound-route' found with value '1:facebookin,1:FacebookInboundQueue'
10:34:17.978 Std 42600 (ChannelConnectors).(fetchPagingQName) option 'endpoints:1/facebookin' found with value 'Facebook Inbound Queue-iWD'
10:34:17.980 Std 42116 (ChannelConnectors).(prepareInboundRoute): inbound route inbound-route = (tenant=1, pagingQName=Facebook Inbound Queue-iWD, chatQKey=1:FacebookInboundQueue)
10:34:17.980 Std 42603 (ChannelConnectors).(processChannelSect): option 'channel-facebook-1/ucs-in-use' not found or is empty, value 'false' will be used
10:34:17.991 Std 42101 (PU channel-facebook-1.<init>): initializing channel driver...

Genesys Cloud API Driver for Facebook
Version: 8.5.200.20

10:34:17.992 Trc 44001 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.initialize): initializing with Social Messaging Server ver. 8.5.101.15 (API 8.5.000.02)
10:34:17.992 Std 42101 CloudDriverParams.initialize configuration processing started...
10:34:17.992 Std 42101 CloudDriverParams.initialize list of configured sections: [channel-facebook-1]
10:34:17.993 Std 42600 CloudDriverParams.OptionsHolder.<init> option 'channel-facebook-1/x-debug-mode' found with value 'false'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/itx-submit-timeout' found with value '10'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/itx-resubmit-delay' found with value '30'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/itx-resubmit-attempts' found with value '3'
10:34:17.993 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/inbound-route' found with value '1:facebookin,1:FacebookInboundQueue'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-inbound-media' found with value 'facebook'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-max-comments-per-post-to-process' found with value '50'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/submit-as-chat' found with value 'true'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-sampling-period' found with value '3'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-submit-comments-itx' found with value 'false'
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/x-submit-internal-itx' found with value 'false'
10:34:17.994 Std 42603 CloudOptionsHolder.<init> option 'channel-facebook-1/session-chat-request-timeout' not found or is empty, value '50' will be used
10:34:17.994 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/fetch-image' found with value 'true'
10:34:17.995 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-url-base' found with value 'socialanalytics.genesyscloud.com/api/v2.0'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-account-name' found with value 'ipccansv'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-channel-id' found with value '<value is hidden>'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-channel-name' found with value 'ipccansv - Facebook Service'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-user-name' found with value 'tinvt2.na@gmail.com'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-user-password' found with value '<value is hidden>'
10:34:17.996 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-api-key' found with value '<value is hidden>'
10:34:17.997 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-batch-limit' found with value '200'
10:34:17.997 Std 42600 CloudOptionsHolder.<init> option 'channel-facebook-1/gsa-batch-reserve-time' found with value '60'
10:34:17.997 Std 42101 CloudDriverParams.initialize configuration processing finished
10:34:20.190 Std 42101 (channel-facebook-1).(Pltfm.ItxSubmitter.startSubmitter): itx. submitter started, pauseSubmitting= false
10:34:20.190 Std 42101 (PU channel-facebook-1.<init>): channel driver has been successfully initialized
10:34:20.190 Trc 42213 [PU] (channel-facebook-1).(startPU): qControllers starting..., threads in procsThreadGroup=0, mainGroup=36
10:34:20.190 Trc 42216 (channel-facebook-1).(Pltfm.ItxSubmitter.run): submitted interactions incr=0, total=0, qSize=0
10:34:20.191 Std 42111 (ChannelConnectors).(configure): channel initialized - channel-facebook-1
10:34:20.195 Trc 42213 [PU] (chatPU_1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.195 Trc 42213 [PU] (chatPU_1).(startPU): qControllers starting..., threads in procsThreadGroup=4, mainGroup=40
10:34:20.195 Trc 42213 [PU] (chatPU_2).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.195 Trc 42213 [PU] (chatPU_2).(startPU): qControllers starting..., threads in procsThreadGroup=8, mainGroup=44
10:34:20.196 Trc 42213 [PU] (chatPU_3).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.196 Trc 42213 [PU] (chatPU_3).(startPU): qControllers starting..., threads in procsThreadGroup=12, mainGroup=48
10:34:20.196 Trc 42213 [PU] (chatPU_4).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.196 Trc 42213 [PU] (chatPU_4).(startPU): qControllers starting..., threads in procsThreadGroup=16, mainGroup=52
10:34:20.197 Trc 42213 [PU] (chatPU_5).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.197 Trc 42213 [PU] (chatPU_5).(startPU): qControllers starting..., threads in procsThreadGroup=20, mainGroup=56
10:34:20.197 Trc 42213 [PU] (chatPU_6).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.197 Trc 42213 [PU] (chatPU_6).(startPU): qControllers starting..., threads in procsThreadGroup=24, mainGroup=60
10:34:20.197 Trc 42213 [PU] (chatPU_7).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.197 Trc 42213 [PU] (chatPU_7).(startPU): qControllers starting..., threads in procsThreadGroup=28, mainGroup=64
10:34:20.198 Trc 42213 [PU] (chatPU_8).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.198 Trc 42213 [PU] (chatPU_8).(startPU): qControllers starting..., threads in procsThreadGroup=32, mainGroup=68
10:34:20.198 Trc 42213 [PU] (chatPU_9).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.198 Trc 42213 [PU] (chatPU_9).(startPU): qControllers starting..., threads in procsThreadGroup=36, mainGroup=72
10:34:20.199 Trc 42213 [PU] (chatPU_10).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:20.199 Trc 42213 [PU] (chatPU_10).(startPU): qControllers starting..., threads in procsThreadGroup=40, mainGroup=76
10:34:20.199 Trc 42130 (SesPU).(configure): chat session created: ChatPU= 10, threads.ProcsGroup= 44, threads.SmServer= 80
10:34:20.199 Std 42101 (SmServer).(initServer): sessPU configured
10:34:20.199 Std 42101 (SmServer).(initServer): processing units starting...
10:34:20.199 Trc 42213 [PU] (DspPU).(startPU): qControllers starting..., threads in procsThreadGroup=44, mainGroup=80
10:34:20.200 Trc 42213 [PU] (EspPU).(startPU): qControllers starting..., threads in procsThreadGroup=48, mainGroup=84
10:34:20.200 Trc 42213 [PU] (DspPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.200 Trc 42213 [PU] (ItxPU).(startPU): qControllers starting..., threads in procsThreadGroup=52, mainGroup=88
10:34:20.200 Std 42101 (DspPU).(processOrdnTi): switching notification TI_CTRL_SwitchToPrim to channel 'channel-facebook-1'
10:34:20.200 Trc 42213 [PU] (SesPU).(startPU): qControllers starting..., threads in procsThreadGroup=56, mainGroup=92
10:34:20.200 Trc 42202 [CC] (DspPU).(processOrdnTi): sendTi ...
BY '(DspPU).(OrdnQueue)', TO 'channel-facebook-1', TOPIC '<TO>', CTRL false
Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no] [PARENT no]
10:34:20.200 Trc 42213 [PU] (GfrPU).(startPU): qControllers starting..., threads in procsThreadGroup=60, mainGroup=96
10:34:20.201 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.201 Trc 42213 [PU] (SesPU).(OrdnQueue).(run): retrieved Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.201 Std 42101 (PU channel-facebook-1.processOrdnTi): switching execution mode on TI_CTRL_SwitchToPrim, primaryRunMode(now)= undefined, switchToPrimary(requsted)= true
10:34:20.201 Std 42101 (SesPU).(switchExeMode): switching notification Ti [TI_CTRL_SwitchToPrim 'GfrPU:2', CREATED 10:34:17.965, TIMEOUT no]
10:34:20.201 Std 42101 (SmServer).(initServer): processing units started. JVM PID 1968@hcmors01
10:34:20.201 Trc 44001 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.exeModeChanged): execution mode changes
10:34:20.201 Dbg 42303 [PU] (GfrPU).(OrdnQueue).(run): Version (server 8.5.101.15, channel-API 8.5.000.02)
Processed TIs (total 0, since-last-report 0). Queue-size (ordn 0, ctrl 0, wait 0, expr 0). JVM memory-MB (free 1871, total 1963, max 1963)
10:34:20.201 Std 42101 (LcaHelper.setApplicationStatus): requested new application status 'Running'
10:34:20.202 Trc 50001 Changing status to 'Running'
10:34:20.202 Trc 50001 Sending message to LCA: 'RequestUpdateStatus' (30) attributes:
attr_run_mode [int] = 0 [Primary]
attr_app_name [str] = "e_social_srv"
attr_status [int] = 6
10:34:20.202 Trc 50001 LCA status changed: Running
10:34:20.202 Std 42101 (SmServer).(initServer): media channels initialized...
[channel-facebook-1]
10:34:20.203 Std 42105 (SmServer).(initServer): the Server is running with status Running
10:34:21.192 Trc 42201 (PU channel-facebook-1.checkChannelState): changing channel connection state, primaryRunMode(now)= true, mediaConnected= undefined
10:34:21.192 Trc 42253 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.connect): called while mediaConnected=false, isPrimaryExecutionMode=true, isShutdownRequested=false
10:34:21.197 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Set credentials channelId=594e52daf62f59427463983b, limit=200, reservedTime=60
10:34:21.202 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Successfully connected to GSA
10:34:21.203 Trc 42203 (PU channel-facebook-1.connectionState): called , channel-connected-to-media= true, eventMsg= 'connected now'
10:34:21.203 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
10:34:22.203 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(resumeTiSubmit): prev-state is bPauseSubmit= true
10:34:24.202 Std 42251 CloudDriverParams.checkConfigChanges result: false
10:34:24.202 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
10:34:24.204 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
10:34:25.685 Std 55200 New client(protocol id=495530200) connected - LocalEndPoint:/10.2.15.14:7026 RemoteEndPoint:hcmors01/10.2.15.14:50019 state:Opened timeout:10000
10:34:28.487 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=2, Potential duplicates=0, Reserved for=60 seconds
10:34:28.488 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.processData): Processing data item: {post_ids=[594e52daf62f59427463983b:35081269236094749113, 594e52daf62f59427463983b:35081269236094749113], post_data=[{utterances=[{intention_type=NEEDS, sentiment=Neutral, topics=[ipccansv lab, interaction server, interaction], content=Just test for IPCCANSV lab, hope an interaction will be handled by interaction server, sentiment_score=0.0, sentiment_confidence=5.0, topic_confidence=73.0, intention_type_confidence=100.0}], sentiment=Neutral, created_at=2017-06-24 12:29:20+00:00, id=3.508126923609475E19, content=Just test for IPCCANSV lab, hope an interaction will be handled by interaction server, source_data={is_liked=0.0, actions=[{name=Like}, {name=Comment}, {name=Share}], root_target={type=Page, target=809934925849070}, attachment_count=0.0, message=Just test for IPCCANSV lab, hope an interaction will be handled by interaction server, id=809934925849070_809955032513726, can_like=1.0, privacy=EVERYONE, can_change_visibility=1.0, to=[], comment_count=0.0, share_count=0.0, type=status, is_popular=false, self_created_by_admin=true, can_be_hidden=0.0, visibility=normal, source_type=Page, from={user_name=Lab, id=809934925849070, profile_image_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15}, properties=[], created_by_admin=true, created_at=2017-06-24T12:29:20 +0000, updated_time=2017-06-24T12:29:20 +0000, can_remove=1.0, source_id=809934925849070, can_comment=1.0, channel_info={user={pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/c15.0.50.50/p50x50/10354686_10150004552801856_220367501106153455_n.jpg?oh=726660dce6ba9660584686ee99a62deb&oe=59D7152F, id=105757703383098, name=Lab Ipcc}, events=[], pages=[{pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15, id=809934925849070, name=Lab}]}, is_published=true}, sentiment_score=0.0, sentiment_confidence=5.0, smart_tags=[], actionability=50.0}], id=4685|809955032513726}
10:34:28.496 Trc 42254 (channel-facebook-1).(Pltfm.SinglePostDataInterface.shouldSkipOwn): Skipping internal interaction with id: 809934925849070_809955032513726
10:34:28.496 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.processData): Processing data item: {post_ids=[594e52daf62f59427463983b:35081269236232182738, 594e52daf62f59427463983b:35081269236232182738], post_data=[{utterances=[{intention_type=JUNK, sentiment=Negative, topics=[test ipcc social solution], content=Test ipcc social solution, sentiment_score=-100.0, sentiment_confidence=100.0, topic_confidence=64.0, intention_type_confidence=19.0}], sentiment=Negative, created_at=2017-06-26 02:39:53+00:00, id=3.5081269236232184E19, content=Test ipcc social solution, source_data={is_liked=0.0, actions=[{name=Like}, {name=Comment}, {name=Share}], root_target={type=Page, target=809934925849070}, attachment_count=0.0, message=Test ipcc social solution, id=809934925849070_810858022423427, can_like=1.0, privacy=EVERYONE, can_change_visibility=1.0, to=[], comment_count=0.0, share_count=0.0, type=status, is_popular=false, self_created_by_admin=true, can_be_hidden=0.0, visibility=normal, source_type=Page, from={user_name=Lab, id=809934925849070, profile_image_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15}, properties=[], created_by_admin=true, created_at=2017-06-26T02:39:53 +0000, updated_time=2017-06-26T02:39:53 +0000, can_remove=1.0, source_id=809934925849070, can_comment=1.0, channel_info={user={pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/c15.0.50.50/p50x50/10354686_10150004552801856_220367501106153455_n.jpg?oh=726660dce6ba9660584686ee99a62deb&oe=59D7152F, id=105757703383098, name=Lab Ipcc}, events=[], pages=[{pic_url=https://scontent.xx.fbcdn.net/v/t1.0-1/p50x50/19400015_809934975849065_7760283138468837919_n.png?oh=4214c0d17ea63bb777dd539650f16c60&oe=59D9AD15, id=809934925849070, name=Lab}]}, is_published=true}, sentiment_score=-100.0, sentiment_confidence=100.0, smart_tags=[], actionability=50.0}], id=4685|810858022423427}
10:34:28.498 Trc 42254 (channel-facebook-1).(Pltfm.SinglePostDataInterface.shouldSkipOwn): Skipping internal interaction with id: 809934925849070_810858022423427
10:34:28.842 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.confirmBatch): Confirming list of ids: [594e52daf62f59427463983b:35081269236094749113, 594e52daf62f59427463983b:35081269236094749113] got result: com.genesyslab.gsa.core.RemoteResponse@1b393f8f
10:34:29.187 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.confirmBatch): Confirming list of ids: [594e52daf62f59427463983b:35081269236232182738, 594e52daf62f59427463983b:35081269236232182738] got result: com.genesyslab.gsa.core.RemoteResponse@4b7bd33f
10:34:32.187 Std 42251 CloudDriverParams.checkConfigChanges result: false
10:34:32.187 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
10:34:32.188 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
10:34:32.545 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
10:34:35.546 Std 42251 CloudDriverParams.checkConfigChanges result: false
10:34:35.546 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
10:34:35.548 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
10:34:35.894 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
[/code]
However, When I try to post a status on my page, nothing releated appears in my social messaging server. How can I verify on GSA side to know it working ok or not?

Title: Re: Social application start with unavaiable status
Post by: cavagnaro on June 26, 2017, 05:27:11 AM

Check IXN server logs and then enable debug on that channel

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Title: Re: Social application start with unavaiable status
Post by: hieutx on June 26, 2017, 08:11:45 AM

Hi Cavagnaro,

I think there are some misunderstanding between GSA and social messaging server. So, there is not message sent from SMserver to ixn server without:
[code]2017-06-26T15:00:21.779 Trc 26015 Received message 'RequestRegisterClient' ('100') from client '[no name]' - Unknown:29:2252, message attributes:
attr_extension [list, size (unpacked)=480] =
  'SubmittedBy' [str] = "e_social_srv"
  'Application type' [str] = "ESP Server"
  'Application version' [str] = "ESP Server version: 8.5.101.30"
  'Application locale' [str] = "Unknown"
  'API version' [str] = "Unknown"
attr_media_type [str] = ""
attr_client_name [str] = "e_social_srv"
attr_client_type [int] = 3 [MEDIA SERVER]
attr_ref_id [int] = 1

2017-06-26T15:00:21.779 Trc 26103 New media server registered, client 29:2252, name: e_social_srv, media type:
2017-06-26T15:00:21.779 Trc 26016 Sending message 'EventAck' ('125') to client 'e_social_srv' - Media server:29:2252, message attributes:
attr_ref_id [int] = 1
attr_prxy_client_id [int] = 29
attr_extension [list, size (unpacked)=187] =
  'ApplicationName' [str] = "Genesys Interaction Server"
  'ServerVersion' [str] = "8.5.109.01"
  'ServerVersionFamily' [int] = 8
  'ServerVersionMajor' [int] = 5
  'ServerVersionMinor' [int] = 109
  'ServerVersionBuild' [int] = 1
[/code]

When channel is initialized, I see alert: CloudDriverParams.checkConfigChanges result: false

[code]15:00:23.994 Std 42105 (SmServer).(initServer): the Server is running with status Running
15:00:24.992 Trc 42201 (PU channel-facebook-1.checkChannelState): changing channel connection state, primaryRunMode(now)= true, mediaConnected= undefined
15:00:24.992 Trc 42253 ((channel-facebook-1).(Pltfm.channel-facebook-1):).(AbsDrv.connect): called while mediaConnected=false, isPrimaryExecutionMode=true, isShutdownRequested=false
15:00:24.992 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Set credentials channelId=594e52daf62f59427463983b, limit=200, reservedTime=60
15:00:24.992 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.setAuthenticationCredentials): Successfully connected to GSA
15:00:24.992 Trc 42203 (PU channel-facebook-1.connectionState): called , channel-connected-to-media= true, eventMsg= 'connected now'
15:00:24.992 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(pauseTiSubmit): by external, prev-state is bPauseSubmit= false
15:00:26.006 Trc 42213 [PU] (channel-facebook-1).(OrdnQueue).(resumeTiSubmit): prev-state is bPauseSubmit= true
15:00:26.459 Std 55200 New client(protocol id=479565905) connected - LocalEndPoint:/10.2.15.14:7026 RemoteEndPoint:hcmors01/10.2.15.14:52264 state:Opened timeout:10000
15:00:28.003 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:28.003 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:28.003 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:28.346 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:31.357 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:31.357 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:31.357 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:31.700 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:34.711 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:34.711 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:34.711 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:35.065 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:38.066 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:38.066 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:38.067 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:38.408 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:41.416 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:41.416 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:41.416 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:41.759 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:44.770 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:44.770 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:44.770 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:45.129 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:48.140 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:48.140 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:48.140 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:48.499 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:51.510 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:51.510 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:51.510 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:51.868 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:54.879 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:54.879 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:54.879 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:55.222 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:00:58.233 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:00:58.233 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:00:58.233 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:00:58.592 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:01.603 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:01.603 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:01.603 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:01.962 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:04.972 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:04.972 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:04.972 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:05.331 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:08.342 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:08.342 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:08.342 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:08.685 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:11.696 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:11.696 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:11.696 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:12.055 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:15.066 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:15.066 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:15.066 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:15.425 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:18.436 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:18.436 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:18.436 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:18.795 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:21.806 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:21.806 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:21.806 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:22.149 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:25.161 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:25.161 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:25.161 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:25.520 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:28.530 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:28.530 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:28.530 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:28.874 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:31.886 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:31.886 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:31.886 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:32.229 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:35.240 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:35.240 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:35.240 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:35.584 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
15:01:38.595 Std 42251 CloudDriverParams.checkConfigChanges result: false
15:01:38.595 Trc 42254 (channel-facebook-1).(Pltfm.Cloud Data Fetcher.main loop): Starting a new fetch iteration.
15:01:38.595 Trc 42254 (channel-facebook-1).(Pltfm.ConversationDataInterface.fetch): Data request parameters: channelId: 594e52daf62f59427463983b, limit: 200, reservedTime: 60, mode: conversation
15:01:38.938 Trc 42254 (channel-facebook-1).(Pltfm.Facebook Data Fetcher.fetchBatch): Got a new batch from GSA. Length=0, Potential duplicates=0, Reserved for=60 seconds
[/code]
Can you let me know what is notification? Thank you!

Title: Re: Social application start with unavaiable status
Post by: cavagnaro on June 26, 2017, 12:53:56 PM

It is just asking if there are any interactions to be fetched

Enviado de meu E6633 usando Tapatalk

Title: Re: Social application start with unavaiable status
Post by: hieutx on June 27, 2017, 04:45:11 AM

Thank you,

I have try to chat and interaction is sent to IWS also :D