Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on June 26, 2017, 04:04:02 PM

Title: Sip T-server -> RM -> MCP
Post by: vjicecool on June 26, 2017, 04:04:02 PM

what is the good way to understand the Sip events between all three applications

3 way Sip communication is little confusing to me.

any help would be appreciated

Thanks

Title: Re: Sip T-server -> RM -> MCP
Post by: cavagnaro on June 26, 2017, 04:45:21 PM

Good way...tricky...not easy definitively...just sit down, study each scenario and follow the SIP messages exchange.
Basically SIP Server sends requests to RM and RM to MCP.

Title: Re: Sip T-server -> RM -> MCP
Post by: vjicecool on June 27, 2017, 07:26:49 PM

[quote author=cavagnaro link=topic=10447.msg47422#msg47422 date=1498495521]
Good way...tricky...not easy definitively...just sit down, study each scenario and follow the SIP messages exchange.
Basically SIP Server sends requests to RM and RM to MCP.
[/quote]

Thank you for the response and a question

does the call id generated in sip t-server for a call will remain same in RM and MCP or it will be different for each app?

Title: Re: Sip T-server -> RM -> MCP
Post by: cavagnaro on June 27, 2017, 07:29:02 PM

Call ID is an ID for that call, will be valid until the call exists SIP Server.

Enviado de meu E6633 usando Tapatalk

Title: Re: Sip T-server -> RM -> MCP
Post by: n3vek7 on June 28, 2017, 02:18:30 AM

ConnId is generated by TSrv/SIPSrv,
GUID/UUID is generated by RM.

There's multiple unique key, but those two are the main one for me.

Title: Re: Sip T-server -> RM -> MCP
Post by: vjicecool on June 28, 2017, 05:56:46 PM

I would like to trace/troubleshoot a call

so In sip t-server i need to look for call-id and then in rm GUID and in MCP another call/guid?

is this how you usually trouble shoot or any other tool available?

Title: Re: Sip T-server -> RM -> MCP
Post by: cavagnaro on June 28, 2017, 06:11:58 PM

I use connid, the ANI and time of call
CallID can help too but I am not quite a fan of it

Enviado de meu E6633 usando Tapatalk

Title: Re: Sip T-server -> RM -> MCP
Post by: Fra on June 29, 2017, 07:40:14 AM

[quote author=vjicecool link=topic=10447.msg47465#msg47465 date=1498672606]
I would like to trace/troubleshoot a call

so In sip t-server i need to look for call-id and then in rm GUID and in MCP another call/guid?

is this how you usually trouble shoot or any other tool available?
[/quote]
If you're looking into troubleshooting SIP to GVP , I find it best through the Call-ID, as that is what is used by SIP.
ConnID for everything else.