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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: CallCenterFun on June 30, 2017, 05:58:15 AM

Title: Activate WFM Web New Agent Interface (ARK / WFM-23593)
Post by: CallCenterFun on June 30, 2017, 05:58:15 AM

Hello all,

our Customer like to use the new introduced WFM agent interface called ark or arc (i'am not really sure).
We have installed all the new Komponent Versions but aber logging in as agent, i only get the old interface.
In the WFM Web release notes there is an really small entry that points out, that the new interface is included in WFMWeb in Version 8.5.205.07 and later (WFM-23593). But no more Info how to activate it.

Anyone using it already and can tell me how to active it?

Thanks in advance

Title: Re: Activate WFM Web New Agent Interface (ARK / WFM-23593)
Post by: CallCenterFun on July 03, 2017, 12:00:39 PM

Found it myself in the newest docs.

• Four new configuration options were added to WFM Web Options:
• [Functionality] InsertPaybackException
• [Functionality] NewAgent                              <------------ This does the Magic
• [Functionality] useRoleSecurity
• [AgentSchedule] LimitScheduleDetails

Title: Re: Activate WFM Web New Agent Interface (ARK / WFM-23593)
Post by: cavagnaro on July 03, 2017, 05:03:32 PM

Nice, thanks for sharing

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