Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on July 04, 2017, 01:46:59 PM

Title: Email Consultation
Post by: anandapriyan on July 04, 2017, 01:46:59 PM

Team,
Whether it is able to perform consult call on email media. The options available in IWS is allowed to make consult voice call, On the Inbound email. Kindly looking forward for your suggestions.

Title: Re: Email Consultation
Post by: cavagnaro on July 04, 2017, 01:52:40 PM

Interim Reply? Collaboration?
Collaboration you configure ESJ for that. Check for that concept on ESJ documentation and WDE.