Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kclark on July 05, 2017, 06:53:05 AM

Title: Auditing Solution
Post by: kclark on July 05, 2017, 06:53:05 AM

Hi there, I was just wondering if anyone has any experience using BlackChair Spotlight and what their opinion of it is? I've heard it's pricey so cheaper alternatives are preferable. I've searched "audit" in the forum and saw one guy advocating genaudit multiple times in 2008 but when I checked their website, it was a mess.

Regards,
Kclark.

Title: Re: Auditing Solution
Post by: Fra on July 05, 2017, 12:28:05 PM

I trialled Spotlight and was disappointed.
I believe it's just overpriced for simply providing tracking of change requests / events to config server.
I see no real extraordinary benefit.

I have only seen a detailed presentation of Auditgen: at least on paper it's millions light-years ahead.

Title: Re: Auditing Solution
Post by: jarrod on July 06, 2017, 01:16:26 AM

Full disclaimer: I work for InProd

There are several products available that provide configuration auditing and to be honest the main differences between them all is the quality of the user interface and the pricing. You are correct, auditing by itself is not a complex feature.

Please check out InProd [url=http://www.inprod.io]http://www.inprod.io[/url] as another option.

We consider auditing as one feature in our application, very useful feature that will rival any other product but it does not even represent half of our products value proposition.

InProd is able to package up changes into a set of actions that can be repeated or deployed to another environment. This means you can easily promote changes from Dev to test and then into production. We call these packages `change sets` and they can be used in many ways to reducing engineering effort and improve deployment quality.

Our pricing is considerably cheaper. In case you are only interested in the auditing functionality, there is a cut-down version also available.

Title: Re: Auditing Solution
Post by: vmc on July 06, 2017, 02:18:31 AM

Eemaan have a few decent tools in this area as well.

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Title: Re: Auditing Solution
Post by: Grand_Master on July 07, 2017, 02:35:40 AM

Have used InProd previously.  Really easy and clean interface, so it's not limited to techs.  And reverting changes by revision is a great feature.