Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on July 05, 2017, 11:43:19 AM

Title: After call not ready
Post by: Gautham on July 05, 2017, 11:43:19 AM

Hi friends,

After a call in preview and predictive agent is going wrap up and then WDE  going ready mode.

Is there way to change after call ready to not ready.

Like, after a call agent needs to go wrap up then not ready.

Kindly help me friends to achieve it.

Thanks,
Gowthaman G

Title: Re: After call not ready
Post by: Tambo on July 06, 2017, 02:20:33 PM

not that i'm aware of, you can only do that after login.  while in ACW agent can then choose ready or a not ready code, but not automatically going into either

Title: Re: After call not ready
Post by: LJLeon on July 08, 2017, 08:18:53 AM

[quote author=Tambo link=topic=10470.msg47585#msg47585 date=1499350833]
not that i'm aware of, you can only do that after login.  while in ACW agent can then choose ready or a not ready code, but not automatically going into either
[/quote]
Hi, I'not sure if I've got the point, but st our call centre our agents have limited time for ACW and than he goes automatically to Ready status.
So maybe the same is available to some of the not ready statuses.

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Title: Re: After call not ready
Post by: Kubig on July 10, 2017, 05:52:49 AM

After the ACW ends, the agent should come to previous state (before the ACW). So, in case the agent was ready before, the switch would automatically change his status to the ready and viceversa.