Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Amy on July 05, 2017, 12:39:01 PM

Title: Request single transfer for DN
Post by: Amy on July 05, 2017, 12:39:01 PM

Hi  :)

I am writing a sample of code that transfer a call recieved by an agent to a specified DN (routing point or agent dn).it's all working fine but when the specified DN is for an agent and this agent is  not ready the transfer is also made (which is odd). i think about using DNAVAilibilityStatus what do you think? Is that possible ? if not is there  a way to transfer the call only if the agent is ready?

Thanks
Amy, 

Title: Re: Request single transfer for DN
Post by: Tambo on July 06, 2017, 02:27:47 PM

CueerentAgentState  or CurrentDNState maybe