Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jones on July 10, 2017, 08:33:07 AM

Title: Subcodes for Action/reasoncodes not working
Post by: Jones on July 10, 2017, 08:33:07 AM

Hi all,

We added some subcodes to a certain action code but the subcodes are not showing in WDE, only the "main" code.
Obviously we followed documentation but it doesn't mention anything apart from how to add subcodes to a action code, which is pretty straight forward.

Any ideas why the subcode is not working?

Title: Re: Subcodes for Action/reasoncodes not working
Post by: Kubig on July 10, 2017, 10:19:53 AM

I think the subcodes are not usable in WDE. To make sure contact your Genesys representative or Genesys Care.

Title: Re: Subcodes for Action/reasoncodes not working
Post by: Jones on July 10, 2017, 11:07:04 AM

Is doesn't say anything about not usable in WDE in the documentation  :(

Title: Re: Subcodes for Action/reasoncodes not working
Post by: Kubig on July 10, 2017, 01:44:50 PM

I meant that the WDE does not work with Subcodes at all - there is no "out-of-box" integration with this type of configuration. So, you can open a feature request or achieve it via customization.

Title: Re: Subcodes for Action/reasoncodes not working
Post by: Jones on July 10, 2017, 01:47:07 PM

Then what are the subcodes used for?

Title: Re: Subcodes for Action/reasoncodes not working
Post by: Kubig on July 10, 2017, 01:52:38 PM

I think it was usable for old desktop applications (pre-release 6.0) and also within the PSDK. For GAD or WDE it is not used at all.

Title: Re: Subcodes for Action/reasoncodes not working
Post by: cavagnaro on July 10, 2017, 06:02:53 PM

Isn't there a way to create a list with a tree format?

Enviado de meu E6633 usando Tapatalk

Title: Re: Subcodes for Action/reasoncodes not working
Post by: Jones on July 11, 2017, 07:21:19 AM

No tree format possible as I know of.