Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on July 10, 2017, 12:39:16 PM

Title: Agents getting old tweets after switchover from Backup to Primary
Post by: C_Genesys on July 10, 2017, 12:39:16 PM

When we switch social Media server from primary to backup for some maintenance activities on it(primary server) everything works fine .+
but
when we again switch back from backup to primary social media server agents are getting old tweets offered in their GAD screen.

Title: Re: Agents getting old tweets after switchover from Backup to Primary
Post by: Kubig on July 10, 2017, 01:43:40 PM

Ok - any log messages covering the reported behaviour? What is your used component versions? Any changes made since the issue is occuring? Try to be more specific in your description.