Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on July 14, 2017, 05:02:41 PM

Title: IS this scenario Possible?
Post by: vjicecool on July 14, 2017, 05:02:41 PM

1. Customer dials 800 number
2. Reaches agent
3. Agent needs language translator and does a conference
4. while three people are on call, agent has a question and wants to reach LEAD
5. No LEADs were available, Agent wants to get back to the call and IWS has an error stating invalid Object state Media error 1161



SIP t-server snippet

@15:56:25.5240 [0] 8.1.102.04 send_to_client: message EventError
(Incorrect object state)
AttributeEventSequenceNumber 0000000003272e23
AttributeTimeinuSecs 524000
AttributeTimeinSecs 1499986585 (15:56:25)
AttributeErrorCode 1161
AttributeErrorMessage 'invalid request'
AttributeConnID 007f02a3cecb1f5a
AttributeThisDN '31268'
AttributeReferenceID 190
AttributeClientID 7937


Never seen a scenario like this in genesys, any thought would this work?

Title: Re: IS this scenario Possible?
Post by: Tambo on July 16, 2017, 06:04:27 AM

[quote author=vjicecool link=topic=10487.msg47648#msg47648 date=1500051761]
1. Customer dials 800 number
2. Reaches agent
3. Agent needs language translator and does a conference
4. while three people are on call, agent has a question and wants to reach LEAD
5. While the call is connected to LEAD successfully, Agent IWS has an error stating invalid Object state Media error 1161



SIP t-server snippet

@15:56:25.5240 [0] 8.1.102.04 send_to_client: message EventError
(Incorrect object state)
AttributeEventSequenceNumber0000000003272e23
AttributeTimeinuSecs524000
AttributeTimeinSecs1499986585 (15:56:25)
AttributeErrorCode1161
AttributeErrorMessage'invalid request'
AttributeConnID007f02a3cecb1f5a
AttributeThisDN'31268'
AttributeReferenceID190
AttributeClientID7937


Never seen a scenario like this in genesys, any thought would this work?
[/quote]
Nope 3 way conference is the most you can do I'm sure


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Title: Re: IS this scenario Possible?
Post by: vjicecool on July 17, 2017, 04:47:43 PM

I corrected the scenario above.

thanks

Title: Re: IS this scenario Possible?
Post by: cavagnaro on July 17, 2017, 07:13:43 PM

???  same thing, you want a person to have 4 communications, not possible. I guess you would need an MCU or something more complex to handle such scenarios