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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: letrung on July 17, 2017, 08:45:49 AM

Title: Integrating UC Connector with Lync / Skype for Business
Post by: letrung on July 17, 2017, 08:45:49 AM

Hello,

I am integrating Genesys Routing with Lync / Skype for Business by using UCC.  Arcording to UCC Deployment book,on [i]Microsoft-OCS section [/i]  of UCC application i must enter the following parameter:

[b] Contact:[/b]  This  is the "principal" assigned to the UC Connector application. For example, [i]sip:lync-ucc@your-lync-address.com[/i].
[b] Registrar-uri:[/b]  Enter the URI that UC Connector uses to connect to the Microsoft FE Server. For example, [i]sip:pool01.your-lync-ddress.com[/i].

On my environment, i have configured these parameter as bellow:

Contact  = [i]sip:lync-ucc@ipcchcm.com[/i]
Registrar-uri = [i]sip:hcmsfb01.ipcchcm.com[/i]

With, hcmsfb01.ipcchcm.com  is domain where Lync FE Server is installed,  lync-ucc is Lyn's user i enabled before and I can login Lync client with this lync-ucc account.
But, when i start UCC application i got following error:

[i]11:23:25.745 Dbg 09900 Microsoft-OCS.lync-ucc.Registration

>>>> sending >>>>

REGISTER sip:hcmsfb01.ipcchcm.com SIP/2.0
Call-ID: 135ba13aeea503cdf4193dfc50e83be0@172.16.1.56
CSeq: 1 REGISTER
From: <sip:lync-ucc@ipcchcm.com>;tag=5615331e;epid=3eb50e8800000000
To: <sip:lync-ucc@ipcchcm.com>
Via: SIP/2.0/TCP 172.16.1.56:5060
Max-Forwards: 70
Contact: <sip:172.16.1.56:5060>;+sip.instance="<urn:uuid:d337d526-3f5d-5a6e-83ea-cfe080a50da7>";methods="MESSAGE, INFO, OPTIONS, BYE, CANCEL, NOTIFY, ACK, BENOTIFY";proxy=replace
Supported: gruu-10,adhoclist,msrtc-event-categories
Event: registration
User-Agent: OC
Content-Length: 0



11:23:26.748 Std 09900 Microsoft-OCS.lync-ucc.Registration Error creating/sending com.genesyslab.ucc.provider.ocs.RegisterRequestBuilder$RegisterFactory@1a849a37 Request
SipException : Connection refused: connect
ConnectException : Connection refused: connect

11:23:26.748 Trc 09900 Microsoft-OCS.lync-ucc.Registration disposing
11:23:26.748 Trc 09900 Microsoft-OCS.lync-ucc.Registration dispose, cleanup[/i]

So, Is there the  specialist requirement in configuring Lyn-ucc user ? anyone help me to answer this question ?

The following image is lync-ucc user's infomation :
http://imgur.com/a/apVB7
http://imgur.com/a/FA71z


Thank you,
Trung LE

Title: Re: Integrating UC Connector with Lync / Skype for Business
Post by: cavagnaro on July 17, 2017, 01:42:32 PM

Connection refused seems more a network issue, can you ping telnet that server from your UCS host?

Title: Re: Integrating UC Connector with Lync / Skype for Business
Post by: letrung on July 18, 2017, 03:30:43 AM

Hi cavagnaro,

This issue without networking, I checked network before posting topic :)
From UCC host we can telnet to lyn server.

Title: Re: Integrating UC Connector with Lync / Skype for Business
Post by: cavagnaro on July 18, 2017, 12:18:45 PM

To port 5060, right?
What does Lync logs say about that attempt?


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