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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on July 18, 2017, 09:46:31 AM

Title: [SOLVED] KVListGetStringValue
Post by: raza990 on July 18, 2017, 09:46:31 AM

Hi,

If I want get KVP from Person object (For example Person/Raza)  from section interaction-workspace where option name is chat.nickname; then which function I will use in routing strategy ?

I tried KVListGetStringValue but its not working 🙄

KVListGetStringValue[sGetStringKey,'annex.interaction-workspace.chat.nickname']
where passing List as person DBID

Any idea ?

Title: Re: KVListGetStringValue
Post by: terry on July 18, 2017, 06:51:45 PM

How exactly you get person object in strategy (or what exactly is value of sGetStringKey variable)?
In any case using option/key having dots inside (chat.nickname) a  bit tricky as dot used as sublist/subkey separator.
URS has no way to know that first dot in 'annex.interaction-workspace.chat.nickname' means key.subkey separator but third dot is just regular part of key name.
You probably will need do it in 2steps - first extract sublist KVLiitGetListValue (interpreting dot as separator) and after that extract string from smaller KVList (disabling interpreting dot as separator)

Title: [SOLVED] KVListGetStringValue
Post by: raza990 on July 19, 2017, 06:17:09 AM

solved.

Using GetStringKey function and select KVP which I was receiving from FindConfigObject function.