Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: raza990 on July 21, 2017, 04:32:03 AM

Title: Hyperion User Guide
Post by: raza990 on July 21, 2017, 04:32:03 AM

Hi,

Anyone have Genesys Hyperion User Guide ? Not able to find on Genesys docs.

Title: Re: Hyperion User Guide
Post by: Kubig on July 21, 2017, 07:57:02 AM

Hyperion is not a Genesys product, so do not search for doc there. Second thing is that Hyperion is deprecated for Genesys at this moment.

Title: Re: Hyperion User Guide
Post by: raza990 on July 21, 2017, 10:05:33 AM

Do you means like GQM is not a product of Genesys, its a zoom product .. Same like GQM, Hyperion whey do have their own ere sold by Genesys before now they do have their own product so it deprecated ?

From where I can find the Hyperion user guide ? I know its quite old, but need it !

Title: Re: Hyperion User Guide
Post by: Kubig on July 21, 2017, 10:18:42 AM

No, the GQM is just OEM of ZOOM - do not mixing things together! :) Hyperion is Oracle based, so look there for documentation.