Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: C_Genesys on July 24, 2017, 06:55:59 AM

Title: Recording::Failures encountered during recording files, total failures during pa
Post by: C_Genesys on July 24, 2017, 06:55:59 AM

We are getting below error in MCP Logs ,Do anyone have an idea what it means and why to resolve this or faced similar kind of issue ?

2017-07-21T13:25:23.252 Std 48031 WARN 034C0197-1004D98E 944245632 0B000BC3 Buffer overflow for channel 1, data discarded
2017-07-21T13:25:23.252 Std 45024 EROR 00000000-00000000 951270272 0B1007DB Recording::Failures encountered during recording files, total failures during past interval = 1
2017-07-21T13:25:23.258 Trc 33009 INFO 00000000-00000000 954284928 02800FA1 Request received: OPTIONS sip:10.16.0.149:5070 SIP/2.0

Title: Re: Recording::Failures encountered during recording files, total failures during pa
Post by: Kubig on July 24, 2017, 07:36:15 AM

That means the recordings could not be posted to the WebDAV storage or RPS on MCP level. Check the MCP logs.