Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Jones on July 25, 2017, 05:51:00 AM

Title: Restarting Pulse Stat Server
Post by: Jones on July 25, 2017, 05:51:00 AM

Hi all,

What is the best way to restart Pulse Stat Server without messing up all the statistics like current waiting e-mail.
Yesterday evening I had to restart due to new stats, filters etc and now (following morning) the stats are still not correct. How can I fix this?

Current waiting e-mails per queue are not showing the correct amount.

Title: Re: Restarting Pulse Stat Server
Post by: Kubig on July 25, 2017, 07:09:07 AM

StatServer is able to store the statistics to the backup file and keep them after restart.

See fragment from documentation:
[quote]Specifies the name of the backup file that stores persistent statistics for synchronization. Stat Server memorizes all parameters for statistics in demand, initiating their collection immediately after restart.[/quote]