Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on July 26, 2017, 05:05:15 AM

Title: Workspace Desktop Edition SIP endpoint /Softphone
Post by: gen_den on July 26, 2017, 05:05:15 AM

Hi experts,

I have query regarding the WDE and WDE sip endpoints.

If I have WDE installed and a WDE SIP endpoint on top of it , then do i need any softphone also to be installed for RTP?
Do I  just need WDE and Softphone?  no WDE SIP endpoint?  Because either of the combination doesn't work and RTP is missing.

I have this setup where i have installed WDE and Xlite Softphone, no WDE SIP endpoint on top of WDE. Now whenever i login into WDE i get error , SIP registration failed. Could be because I don't have WDE SIP endpoint?

What is the correct way to install WDE and SIP endpoints so that I can have RTP flow?

Title: Re: Workspace Desktop Edition SIP endpoint /Softphone
Post by: superman on July 26, 2017, 05:45:49 AM

Hi, you either go with WDE and the sip endpoint or WDE and a soft phone. In the first case be sure to check the compatibility of the sip endpoint and the WDE. If i remember correctly they must match the version of the x's
eg 8.5.xxx.yy

Title: Re: Workspace Desktop Edition SIP endpoint /Softphone
Post by: Kubig on July 26, 2017, 08:50:50 AM

WDE SE offers SIP and RTP management, so use just WDE SE at all.

Title: Re: Workspace Desktop Edition SIP endpoint /Softphone
Post by: gen_den on July 27, 2017, 04:17:28 AM

Thank you Guys will try and see  :)