Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: letrung on July 28, 2017, 10:09:37 AM
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Hi Guys,
I am configuring RM Active-Active mode based on:
GVP: 8.5
Sip Server: 8.1.102 .54
When i started all components successfully and tried to first call, sip server generated the following logs:
[i]16:14:51.621: ERROR: No MSML servers are configured
16:14:51.621: ERROR: 1000001d, ResolveService(SIP_MEDIA_SERVICE_MSML, geoLocation.CStr(), partitionId.CStr(), cpdCapability.CStr(), tmpRI), GSProxyRegistrar.cpp,8467
16:14:51.621: SIPDM: failed to get registration info for 18008088
16:14:51.621: SIPDM: failed to get registration info for 18008088
16:14:51.621: Active active RM is used for dn [18008088], so SUSBCRIBE will be retried after 30 seconds[/i]
More info,
[b]MSML DN [/b]has info:
[i]contact-list=172.16.1.16:5060,172.16.1.17:5060
cpd-capability=mediaserver
make-call-rfc3725-flow=1
oos-check=5
oos-force=5
prefix=msml=
refer-enabled =false
ring-tone-on-make-call=false
service-type=msml
subscription-id=Environment
userdata-map-filter=*[/i]
[b]18008088 is trunkgroup with info:[/b]
[TServer]
[i]contact=::msml
cpd-capability=mediaserver
make-call-rfc3725-flow=1
predictive-timerb-enabled=false
refer-enabled=false
request-uri=sip:msml@172.16.1.16:5060;;tenant-dbid=1;media-service=cpd
ring-tone-on-make-call=false
subscription-id=Environment[/i]
has anyone found it ? and what solutions for this issuse ?
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Can you see the RM instances are on-line from SIP server perspective?
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Thamk you Kubib
I found my mistake and have fixed it sucessfully.
It is a mistake in MSML configuration :)
This topic will be closed !
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Can you describe what was the error exactly for future reference?
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