Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: EB2011 on August 02, 2017, 08:26:34 AM

Title: Add Script
Post by: EB2011 on August 02, 2017, 08:26:34 AM

Ahoi,

I have 3 kind of status in CC-Pulse, 1 of them a „Ready “status and the other 2 are „not Ready Status “.

The Problem I have is when I change the “not ready status” to another “not ready status” the times add together. I would like to see the real total time for each status.

I have a script I want to add in CC-Pulse, but I don´t know how to do it.

Can someone pls help me?  :) :)

Thank you in advance

Title: Re: Add Script
Post by: vmc on August 02, 2017, 09:13:39 AM

What's the script?  Usually those get added as a formula in the template.

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Title: Re: Add Script
Post by: EB2011 on August 02, 2017, 09:35:41 AM

thank your quick reply :)

It´s a really long one ^^

I need it for the ExtendedCurrentStatus View, how can i put the formula inside the template?

grettings

Title: Re: Add Script
Post by: cavagnaro on August 02, 2017, 12:24:30 PM

Create a formula field and add the sum of two columns by name...
Read basic documentation please...search the forum...not so difficult

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Title: Re: Add Script
Post by: Tambo on August 02, 2017, 02:38:29 PM

plenty of examples in forum