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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: aadhithyan on August 02, 2017, 02:23:22 PM

Title: Statistics to measure current average wait time in Queue in CCPulse
Post by: aadhithyan on August 02, 2017, 02:23:22 PM

Team,

I need to measure the current average wait time in Queue in CCPulse. But the default statistics is not available. So i created using formula == Result.duration = Current Max wait time / Current number waiting calls . Its able to obtain the results. But the current average time category is available but not able to calculate.

Statistics definition:

Current average wait time == Current max time / Current wait calls (working Correctly)

or

Current average wait time : (Not working)

MainMask = CallWait
Category = CurrentAverageTime
Subject = DNAction
Objects=Queues,GroupQueues

Kindly looking for the current statistics.

Title: Re: Statistics to measure current average wait time in Queue in CCPulse
Post by: cavagnaro on August 02, 2017, 02:24:44 PM

You need to define the Submask...you only defined the Main Mask, against what it will do the division?

Title: Re: Statistics to measure current average wait time in Queue in CCPulse
Post by: aadhithyan on August 02, 2017, 02:36:27 PM

Thanks for your reply.

Can we put relative mask = Call wait.

[b]How to define the Current Wait time as the main mask

Current Waiting Calls as the relative mask. [/b]

Can you please suggest the relative mask for this Statistics Configuration.

Title: Re: Statistics to measure current average wait time in Queue in CCPulse
Post by: cavagnaro on August 02, 2017, 03:12:52 PM

Search the forum please or read StatServer docs.
I am not a parrot :) Many information available