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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sergioperez on August 02, 2017, 09:57:10 PM

Title: Dial plan for SIP Server
Post by: sergioperez on August 02, 2017, 09:57:10 PM

Hello to all,

I am trying to establish a dial plan, so the agent of the team communicator dial a number, but automatically the SIP Server dial another number. Can you please help me to create the dial plan?.

1587465 + cellphone + 123456

The agent should only dial the cellphone.

I appreciate your help with this.

Title: Re: Dial plan for SIP Server
Post by: cavagnaro on August 03, 2017, 12:46:40 PM

From SIP Server guide:


[code]Sample Dial Plan Rules
Some sample values for the dial-plan-rule-<n> option, configured in the dialplan DN, are as follows:
5XXX=>4351707${DIGITS} # This rule matches any 4-digit number
starting with 5 and translates it to the number 43517075XXX
5002=>43517075002 # This rule matches the dialed number 5002 and
translates it to the number 43517075002 [/code]


Almost what you need, so check it and apply. Documentation is your friend