Genesys CTI User Forum

Genesys CTI User Forum => Genesys-related Development => Topic started by: vgenesys on August 04, 2017, 04:13:48 AM

Title: Using Genesys with Google Voice
Post by: vgenesys on August 04, 2017, 04:13:48 AM

I am a newbie to both this forum and Genesys, so apologies in advance if I get something wrong.
Hope this is the right forum for this question.
I am working on Google Voice / Assistant and find it to be very good.
Was wondering how I could integrate it with Genesys so that Genesys answers the PSTN calls and hands over the IVR / VA / non-human interaction to Google Assistant.