Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on August 04, 2017, 03:26:30 PM

Title: Create a sort of bot with FB/Chat
Post by: cavagnaro on August 04, 2017, 03:26:30 PM

Hi guys
Need an advice here. Wondering if you have seen or develop a sort of Bot on Facebook or Chat.
For example, kinda a Visual IVR.


Bot on FB: Hi! Type Hours for business hours, Account to see your balance
You: Hours
Bot: Ok! Our business hours are 8 to 17 hours from Monday to Friday
Bot: [font=Verdana][size=2px]Type Hours for business hours, Account to see your balance[/size][/font]
[font=Verdana][/size][size=2px]You: Balance[/size][/font]
[font=Verdana][/size][size=2px]Bot: Input your account number[/size][/font]
[font=Verdana][/size][size=2px]You: 874368732[/size][/font]
[font=Verdana][/size][size=2px]Bot: Input your key code[/size][/font]
[font=Verdana][/size][size=2px]You: 32932[/size][/font]
[font=Verdana][/size][size=2px]Bot: Ok! Your balance is 127,00 dollars.[/size][/font]
[font=Verdana][/size][/font]
[font=Verdana][/size][size=2px]Something like that...can we do it? If so, which components? Content Analyzer and what else?[/size][/font]
[font=Verdana][/size][/font]

Title: Re: Create a sort of bot with FB/Chat
Post by: srinivasan.punugu on August 09, 2017, 09:55:05 AM

Hi,

is this something you are trying to integrate with Genesys? or just a Bot in FB/Skype. There are lots of freewares like BotLibre which offer Out of box Bots which you can train with Basic FAQ`s.

Title: Re: Create a sort of bot with FB/Chat
Post by: cavagnaro on August 09, 2017, 01:58:14 PM

No, my idea is to develop it under Genesys components entirely.

Enviado de meu E6633 usando Tapatalk

Title: Re: Create a sort of bot with FB/Chat
Post by: Grand_Master on August 14, 2017, 04:29:22 AM

Something similar to Knowledge Centre?

https://www.youtube.com/watch?v=HK6AwfC0_aQ